Customer Service Analytics Analyst
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Before you apply
LocationBogota, Colombia
Work modeon-site
Typefull-time
SeniorityMid
DepartmentCustomer Service
Company size51–200 people
PostedMay 28, 2026 · 5mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on May 28, 202657% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Strong experience in data analytics, business analytics, operations analytics, or a similar role
Strong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting
Advanced Google Sheets or Excel skills and experience with BI tools
High level of autonomy, ownership, curiosity, and ability to communicate insights clearly
Fluency in Spanish and English
Bachelor's degree from a top-tier university, ideally in Analytics, Engineering, Economics, Business, Science, or a related field
Experience in fintech, technology, or high-growth companies
Experience working with Customer Service or Customer Operations data
Experience with Looker, Intercom, or similar tools
Skills
Google Sheets
Excel
BI tools
Looker
Intercom
Benefits
Competitive salary
Indefinite term contract
Statutory benefits
Health insurance
Bogotá, Colombia | On-site
About the role
At MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation.
This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights.
What you’ll do
•
Own and develop analytics for our Customer Service organization.
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Build dashboards and reporting for key CS metrics and KPIs.
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Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.
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Partner with CS leadership to turn data into clear recommendations and business decisions.
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Explore AI, automation, and new analytical tools to improve operational visibility and efficiency.
What we’re looking for
•
Strong experience in data analytics, business analytics, operations analytics, or a similar role.
•
Strong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting.
•
Advanced Google Sheets or Excel skills and experience with BI tools.
•
High level of autonomy, ownership, curiosity, and ability to communicate insights clearly.
•
Fluency in Spanish and English and a bachelor’s degree from a top-tier university, ideally in Analytics, Engineering, Economics, Business, Science, or a related field.
Nice to have
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Experience in fintech, technology, or high-growth companies.
•
Experience working with Customer Service or Customer Operations data.
•
Experience with Looker, Intercom, or similar tools.
What we offer
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Direct impact on the development of a global Customer Service organization.
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High exposure to leadership, Product, Operations, Data, and Technology.
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Competitive salary, indefinite-term contract, statutory benefits, and comprehensive healthcare coverage including prepaid medicine.
About the company
We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity.