Associate Director - Workplace Experience, Hospitality and Project Management
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Before you apply
SalaryNo pay range posted
LocationJersey City, NJ, United States
Work modehybrid
Typefull-time
SeniorityDirector
Experience10+ yrs
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree required
10+ years of progressive experience in a complex corporate workplace environment
Demonstrated experience across workplace technology
Demonstrated experience across workplace experience / hospitality
Demonstrated experience across vendor and program management
Strong knowledge of workplace technology platforms and service tools
Proven ability to deliver hospitality-driven, service-oriented workplace environments
Strong project and stakeholder management skills
Excellent communication skills (employee-facing and executive-level)
Ability to manage multiple priorities in a fast-paced, evolving environment
Proactive, solutions-oriented mindset
Benefits
Health insurance
Pension/retirement benefits
Paid time off
Family leave
About the company
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and help elevate employee experience across a global organization?
At DTCC, we are committed to delivering a modern, technology-enabled workplace that supports our people and our mission. [[ETO Hiring…Map - Main | Excel]](https://dtcc-my.sharepoint.com/personal/jstumpf_dtcc_com/_layouts/15/Doc.aspx?sourcedoc={045F361E-AAB6-45D7-AAEB-B3884E36E5F2}&file=ETO Hiring Market Map - Main.xlsx&action=default&mobileredirect=true&DefaultItemOpen=1)
Pay & Benefits
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Competitive compensation, including base pay and annual incentive
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Comprehensive health and life insurance and well-being benefits
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Pension / retirement benefits
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Paid time off and personal/family care leave programs
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Flexible hybrid model (3 days onsite / 2 days remote)
The Impact You Will Have
As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC’s workplace experience across a global footprint of approximately 6,000 employees.
You will lead the integration of:
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Workplace technology
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Space strategy
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Hospitality and food service
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Employee amenities
Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives.
You will also leverage workplace data and technology to:
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Inform decision-making
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Optimize space utilization
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Enhance employee engagement
Key Responsibilities
Employee Experience & Engagement
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Serve as a primary point of contact for workplace experience, technology tools, and hospitality services
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Lead employee engagement initiatives (events, wellness programming, amenities)
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Develop and deliver employee communications (email, intranet, digital signage)
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Track customer satisfaction and workplace performance metrics
Workplace Technology & Data Management
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Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)
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Maintain workplace data integrity (space, rooms, inventory)
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Analyze utilization and experience data to produce insights and reporting
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Partner with IT, Security, architects, and engineers on system integration
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Manage budgets related to workplace technology initiatives
Hospitality, Food Service & Amenities
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Oversee hospitality, food service, and workplace amenity programs
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Manage vendor relationships and service delivery performance
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Partner with Procurement, Finance, and Workplace Services on KPIs and governance
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Lead service recovery, escalation management, and continuous improvement
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Ensure alignment to employee experience strategy and sustainability goals
Project Management & Delivery
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Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services
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Partner with Procurement on vendor selection and onboarding
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Lead cross-functional project execution with internal and external stakeholders
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Manage schedules, budgets, risks, and deliverables through implementation
Qualifications
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Bachelor’s degree required
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10+ years of progressive experience in a complex corporate workplace environment
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Demonstrated experience across:
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Workplace technology
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Workplace experience / hospitality
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Vendor and program management
Talents Needed for Success
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Strong knowledge of workplace technology platforms and service tools
•
Proven ability to deliver hospitality-driven, service-oriented workplace environments
•
Strong project and stakeholder management skills
•
Excellent communication skills (employee-facing and executive-level)
•
Ability to manage multiple priorities in a fast-paced, evolving environment
•
Proactive, solutions-oriented mindset