Multi-Unit Manager
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Before you apply
SalaryNo pay range posted
LocationChicago, IL, US
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
Company size10,000+ people
PostedJan 26, 2026 · 9mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
2 Years of Multi-Unit Manager Experience in the QSR Industry
Recruits, interviews, develops, trains, and retains qualified management personnel
Ensures 24 – 7 certified Shift Management Coverage
Monitors, identifies assesses restaurant training needs in order to coach RM’s to create and implement organization and training plans meeting Dunkin Brands requirements
Monitors crew & management turnover and forecasts staffing needs against sales, turnover, and growth
Ensures that all HR related policies are followed
Measures and improves guest satisfaction in each restaurant
Uses GSS, Dunkin Brands Consumer Care and internal customer complaint tools to track, identify trends per restaurant
Use trend information to identify problems and create action plans
Ensures that customer complaints are resolved within 24 hours of receipt
Solicits feedback from guests during every restaurant visit and correlates with trend information
Ensures Dunkin’ Brands operational standards are followed
Develops and executes a plan for timely completion of self-assessments
Uses operational assessments to identify root causes and create action plans for improvement
Uses systems identified in ROR (Red Book, line bar, guest counts, throwaways, DT timers) to drive long-term results
Implements plans that measure and build sales and transactions
Ensures Restaurant Managers execute the current company plan-o-grams and programs
Explores LSM opportunities by traveling trade area to evaluate the current situation and environment, then uses that knowledge to create plans to build the business
Coach Restaurant Manager to ensure in restaurant opportunities are utilized, i.e., merchandising, suggestive selling, courtesy sampling
Primary responsibility is to operate great restaurants through daily involvement
Actions against franchisee specific cost category targets to ensure profitability
Uses Market Share steps to build sales and increase profitability
Keeps franchisee informed of facility maintenance needs and upkeep to protect the assets
Ensures that contracted services are delivered
Creates plans to address preventative maintenance issues
Works with franchisee on remodels and refurbishment plans to assure enabling Service The Dunkin Way criteria
Follow-up on individual restaurants to see that preventative maintenance plans are followed
Experience
•
2 Years of Multi-Unit Manager Experience in the QSR Industry
Job Responsibilities
•
People Planning, Talent Management Development: MUM recruits, interviews develops, trains, and retains qualified management personnel.
•
Ensures 24 – 7 certified Shift Management Coverage
•
Monitors, identifies assesses restaurant training needs in order to coach RM’s to create and implement organization and training plans meeting Dunkin Brands requirements.
•
Monitors crew & management turnover and forecasts staffing needs against sales, turnover, and growth.
•
Ensures that all HR related policies are followed
•
Guest Satisfaction Measures and improves guest satisfaction in each restaurant.
•
Uses GSS, Dunkin Brands Consumer Care and internal customer complaint tools to track, identify trends per restaurant.
•
Use trend information to identify problems and create action plans.
•
Ensures that customer complaints are resolved in with 24 hours of receipt.
•
Solicits feedback from guests during every restaurant visit and correlates with trend information.
•
Operations Excellence/QSCMUM ensures Dunkin’ Brands operational standards are followed.
•
Develops and executes a plan for timely completion of self-assessments.
•
Uses operational assessments to identify root causes and create action plans for improvement.
•
Uses systems identified in ROR (Red Book, line bar, guest counts, throwaways, DT timers) to drive long-term results.
•
Implements plans that measure and build sales and transactions.
•
Ensures Restaurant Managers execute the current company plan-o-grams and programs.
•
Explores LSM opportunities by traveling trade area to evaluate the current situation and environment, then uses that knowledge to create plans to build the business.
•
Coach Restaurant Manager to ensure in restaurant opportunities are utilized, i.e., merchandising, suggestive selling, courtesy sampling.
•
MUM’s primary responsibility is to operate great restaurants through daily involvement.
•
Actions against franchisee specific cost category targets to ensure profitability.
•
Uses Market Share steps to build sales and increase profitability.
•
Capital Investment MUM keeps franchisee informed of facility maintenance needs and upkeep to protect the assets.
•
Ensures that contracted services are delivered.
•
Creates plans to address preventative maintenance issues.
•
Works with franchisee on remodels and refurbishment plans to assure enabling Service The Dunkin Way criteria.
•
Follow-up on individual restaurants to see that preventative maintenance plans are followed.
Job Type: Full-time
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