Call Center Pharmacy Technician
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Before you apply
LocationPortland, ME
SeniorityEntry
Company size501–1,000 people
PostedOct 26, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Utilizing superior customer service skills
Responsive to patient and external customer requests via incoming phone call resulting in consistent First Call Resolution according to established processes and protocols within established quality metrics
Processes all patient and external customer requests through appropriate coordination with on-site staff
Ensures messages and collected patient information is accurate and complete
Serves as a resource to patients and the Mail Order Pharmacy team
Follows Standard Processes and Protocols related to mail order functions (med refills, order follow through/tracking, closing open data gaps for successful processing)
With supervisory support, the Call Center Pharmacy Technician tracks and follows up on work requested to be performed
Participates in process improvement activities
Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
Demonstrates in-depth knowledge of Martin’s Point’s mission, vision, and multiple lines of business
Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization
About the company
Join Martin’s Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of “people caring for people,” Martin’s Point employees are on a mission to transform our health care system while creating a healthier community. Martin’s Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin’s Point has been certified as a “Great Place to Work” since 2015.
Position Summary
Call Center Pharmacy Technician works collaboratively with all members of the Pharmacy Mail Order Team to provide world class service to both the patients and staff of Martin’s Point.
Job Description
PRIMARY DUTIES AND RESPONSIBILITIES
•
Utilizing superior customer service skills, responds to all patient and external customer requests via incoming phone call resulting in consistent First Call Resolution according to establish processes and protocols and within established quality metrics.
•
Processes all patient and external customer requests through appropriate coordination with on-site staff. Ensures messages and collected patient information is accurate and complete.
•
Ensures a positive patient experience through thorough information collection and retention of current patients.
•
Serves as a resource to patients and the Mail Order Pharmacy team.
•
Follows Standard Processes and Protocols related to mail order functions (med refills, order follow through/tracking, closing open data gaps for successful processing.
•
With supervisory support, the Call Center Pharmacy Technician tracks and follows up on work requested to be performed.
•
Participates in process improvement activities
•
Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
•
Demonstrates in-depth knowledge of Martin’s Point’s mission, vision, and multiple lines of business.
Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.
POSITION QUALIFICATIONS