Real Estate & Customer Experience Coordinator
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Before you apply
LocationMexico City, Mexico
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
Company size10,000+ people
PostedNov 2, 2026 · 2d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
3+ years of experience in administrative role, customer service, real estate or related field
Excellent communication and interpersonal skills
Bachelor's degree in Administration, accounting or related
Strong organizational and time management skills
Good mathematical and analytical skills
Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook)
Positive, proactive work ethic and attention to detail
Tact, discretion, confidentiality and good judgment in handling sensitive matters
Valid driver's license and the ability to travel to multiple properties
Knowledge of CRM systems such as Yardi, Salesforce
Familiarity with real estate processes and documentation
Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools
Exercises sound judgment, creative thinking, and accountability for outcomes
Skills
Microsoft Office Suite
Word
Excel
PowerPoint
Outlook
Yardi
Salesforce
DocuSign
About the company
At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.
Job Title:
Real Estate & Customer Experience Coordinator
Company:
Prologis
A day in the life
As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers. Our customer base is diverse and we’re looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they’ll balance multiple priorities and respond to internal and external customer needs.
Key responsibilities include:
• Support a team of 3 Property Managers (Real Estate & Customer Experience (RECX) Manager), and a Maintenance Technician by providing operational and communications support to enable them to dedicate more time to meeting their customers’ needs.
• Work closely with Leasing, Construction, Customer Account Representative, Essentials, Solar, En-ergy, and other various internal teams.
• Assist RECX Managers with customer repair requests and coordinate with Maintenance Technician and vendors as necessary. Monitor tickets through our online portal and update accordingly.
• Work closely with the Customer Account team on customer payment collections; update various Accounts Receivable reporting databases as required.
• Process vendor and customer payments on our various Accounts Payable platforms. Review and complete coding prior to RECX Managers approval as required.
• Prepare various customer related paperwork for distribution including but not limited to contact lists, annual payment schedules, and annual reconciliations.
• Distribute work notification memo’s to customers.
• Assist with vendor contract preparation via DocuSign and manage the completed documents.
• Receive, direct and follow-up on incoming phone calls.
• Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
• Other special projects as assigned.
• Adhere to Company property management policies and procedures, codes, regulations and govern-mental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.
Building blocks for success
Required:
• 3+ years of experience in administrative role, customer service, real estate or related field.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain rela-tionships with internal and external customers, team members, and external partners to complete various projects and assignments.
• Bachelor Degrees: Administration, accounting or related.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
• Good mathematical and analytical skills.
• Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic and attention to detail.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential mat-ters and documentation.
Preferred:
• Valid driver’s license and the ability to travel to multiple properties.
• Knowledge of CRM systems as Yardi, salesforce
• Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities.
• Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and account-ability for outcomes.
People First
Benefits
As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.
Employment Type:
Full time
Location:
Mexico City, Mexico
Additional Locations: