Director of Operations
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Before you apply
SalaryNo pay range posted
LocationBayberry, New York, United States
Work modeon-site
Typefull-time
SeniorityDirector
Experience5+ yrs
DepartmentRecurring
Company size201–500 people
PostedNov 2, 2026 · 5d ago
Verified live3d ago
May no longer be actively hiring
80% of this company's open roles have been listed for 90+ daysNo pay range listed, though New York requires one
At a glanceSummarised by Seekless from the posting.
5+ years of leadership experience in operations management (janitorial, facilities, service industry, or similar)
Proven experience managing multiple teams and managers
Strong financial acumen, including budgeting and labor management
Demonstrated ability to drive performance through others
Excellent problem-solving skills at both strategic and operational levels
Strong communication, leadership, and organizational skills
Experience with multi-site service delivery preferred
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
About the role
Reports To: Executive Leadership
Position Overview
The Janitorial Operations Director is responsible for overseeing all field operations within the organization, including the performance of Custodial Managers. This role ensures consistent service delivery, operational efficiency, customer satisfaction, and profitable growth across all accounts.
The Janitorial Operations Director plays a critical leadership role in scaling the business, optimizing labor and resources, and maintaining our high standards of quality and customer retention.
Key Responsibilities
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Provide leadership, direction, and accountability for Custodial Managers across all service locations
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Oversee day-to-day operations to ensure service quality, staffing coverage, and customer satisfaction meet company standards
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Develop and implement operational strategies to improve efficiency, reduce costs, and support growth
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Manage labor planning, budgets, and financial performance across all accounts
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Drive customer retention through proactive relationship management and rapid issue resolution
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Ensure compliance with company policies, SOPs, and all state and federal regulations
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Lead hiring strategies in partnership with HR and oversee workforce planning for all regions
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Coach, mentor, and develop management staff to build strong leadership pipelines
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Monitor KPIs, performance metrics, and service quality standards across all sites
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Collaborate with executive leadership on business development, account expansion, and operational scalability
Leadership & Operational Focus Areas
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Multi-site operations management
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Labor optimization and cost control
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Employee development and retention
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Customer satisfaction and contract retention
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Standardization of processes and quality assurance
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Rapid problem-solving and escalation management
What Success Looks Like in This Role
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High customer retention and satisfaction across all accounts
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Fully staffed, well-trained teams with low turnover
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Operations consistently meeting or exceeding budget targets
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Strong, capable Custodial Managers who operate independently and effectively
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Continuous improvement in efficiency, quality, and scalability
Work Environment & Expectations
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Regular travel to client sites and regional offices
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Availability outside standard business hours as needed to support operations
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Fast-paced, hands-on leadership role requiring both field presence and strategic oversight
Why Join Us
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Opportunity to lead and scale a growing operations team
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Direct impact on company performance and customer success
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Collaborative leadership environment with growth potential
Requirements
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5+ years of leadership experience in operations management (janitorial, facilities, service industry, or similar)
•
Proven experience managing multiple teams and managers
•
Strong financial acumen, including budgeting and labor management
•
Demonstrated ability to drive performance through others
•
Excellent problem-solving skills at both strategic and operational levels
•
Strong communication, leadership, and organizational skills
•
Experience with multi-site service delivery preferred
Benefits
•
401(k)
•
401(k) matching
•
Dental insurance
•
Health insurance
•
Life insurance
•
Paid time off
•
Vision insurance