Service Now
LocationCalgary, Alberta, Canada
Typecontract
SenioritySenior
Experience6+ yrs
Company size1,001–5,000 people
PostedJan 13, 2026 · 9mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
6+ years of ServiceNow development experience (ITOM/CMDB focus)
Hands-on with Discovery, Service Mapping, Event Management, CMDB
Deep knowledge of CMDB design, CI relationships, reconciliation/normalization; strong CSDM and lifecycle/governance
Strong scripting: JavaScript, Glide API, Flow Designer
MID Server configuration and troubleshooting experience
Integration experience using REST/SOAP/APIs; cloud integration with AWS/Azure/GCP
ServiceNow CSA (Certified System Administrator)
ServiceNow CAD (Certified Application Developer)
ServiceNow CIS – ITOM Discovery/CMDB
Skills
ServiceNow
ITOM
Discovery
Service Mapping
Event Management
CMDB
CSDM
JavaScript
Glide API
Flow Designer
MID Server
REST
SOAP
APIs
AWS
Azure
GCP
Requirements
•
ServiceNow ITOM suite: Discovery, Service Mapping, Event Management, CMDB.
•
CMDB/CSDM design, CI relationships, reconciliation, normalization, lifecycle, governance.
•
JavaScript, Glide API, Flow Designer; MID Server configuration/troubleshooting.
•
Integrations: REST/SOAP/APIs; cloud platforms AWS, Azure, GCP; enterprise tool integrations.
About the Team & Impact
You’ll support ServiceNow work, focusing on IT Operations Management and CMDB health for an enterprise environment. The role drives reliable discovery, accurate CI relationships, and robust integrations that enable event management and service mapping at scale.
Responsibilities
•
Lead ITOM Discovery across hybrid environments to improve CI coverage and accuracy.
•
Design and govern CMDB/CSDM models to enforce data quality, normalization, and reconciliation rules.
•
Implement Service Mapping to align application services with infrastructure and dependencies.
•
Optimize Event Management to reduce noise and improve incident correlation.
•
Develop scripts and flows (JavaScript, Glide API, Flow Designer) to automate data, workflows, and integrations.
•
Configure and troubleshoot MID Servers to ensure secure, reliable discovery across networks.
•
Integrate ServiceNow with cloud platforms (AWS, Azure, GCP) and enterprise tools via REST/SOAP/APIs.
•
Document architecture and runbooks to support operations and CMDB governance.
Skill
Years of Experience
Level of Experience
Details / Examples
(please explain your proficiency, provide technical details and/or examples)
6+ years of ServiceNow development experience (ITOM/CMDB focus).
Hands‑on with Discovery, Service Mapping, Event Management, CMDB.
Deep knowledge of CMDB design, CI relationships, reconciliation/normalization; strong CSDM and lifecycle/governance.
Strong scripting: JavaScript, Glide API, Flow Designer.
MID Server configuration and troubleshooting experience.
Integration experience using REST/SOAP/APIs; cloud integration with AWS/Azure/GCP.
Nice to have
Nice‑to‑Have: ServiceNow CSA (Certified System Administrator).
Nice‑to‑Have: ServiceNow CAD (Certified Application Developer).
Nice‑to‑Have: ServiceNow CIS – ITOM Discovery/CMDB. (Preferred)
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