Claim Advocate I
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Before you apply
Salary$55k – $65k
LocationUS - CT - Riverside; CT - Shelton - 2 Corporate Drive
Work moderemote
SeniorityEntry
Company size24+ people
PostedSep 28, 2026 · 1mo ago
Verified live2d ago
The Cross Family of Agencies welcomes you. We need your talent and expertise.
About the role
Cross Insurance is seeking a motivated and detail-oriented Claims Advocate I to join our Claims Department. This entry-level position is ideal for an individual interested in building a long-term career in the insurance industry. Claims Advocate I serves as a key resource for clients by assisting with personal and commercial insurance claims, providing exceptional customer service, and ensuring accurate claim documentation and follow-up throughout the claims process.
The successful candidate will possess strong organizational skills, the ability to prioritize multiple tasks, and a commitment to delivering a positive client experience. Position salary range is $55k to $65K.
Responsibilities
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Receive and process incoming personal and commercial lines claims.
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Input claim information accurately into agency management systems and carrier portals.
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Document claim activity, communications, and status updates thoroughly and timely.
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Contact insurance carriers to report claims and ensure proper claim setup.
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Follow up with clients, adjusters, carriers, and third parties to obtain required information and documentation.
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Monitor open claims and maintain regular communication to ensure timely resolution.
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Assist clients with questions regarding the claims process and claim status updates.
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Review claim documentation for completeness and accuracy.
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Maintain electronic claim files and records in accordance with agency standards.
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Support Claims Advocates and management with administrative and claim-related duties.
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Prioritize daily workload to meet deadlines and service expectations.
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Collaborate with account managers, producers, and agency staff to provide exceptional client service.
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Develop knowledge of personal and commercial insurance coverages and claims handling practices.
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Manage auto glass claims ensuring timely response and working with carriers on closure
Qualifications
Required
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Bachelor’s degree in business, Insurance, Communications or a related field.
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Strong organizational and time management skills.
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Excellent verbal and written communication abilities.
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Ability to manage multiple tasks and priorities in a fast-paced environment.
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Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
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Strong attention to detail and commitment to accuracy.
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Customer-focused mindset with a positive and professional demeanor.
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Obtain adjuster’s license within the first 90 days
Preferred
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Prior customer service, administrative, or insurance experience.
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Interest in pursuing professional growth and a long-term career in the insurance industry.