Digital Process Improvement Sr. Operations Manager - St. Petersburg, FL
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Before you apply
LocationSt. Petersburg, FL corporate headquarters
Work modehybrid
SenioritySenior
Company size10,000+ people
PostedNov 3, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Manage a significant operational area for the organization
Manage short- and medium-term service operations for several departments or units
Oversee the Smart Forms and PDF Forms teams, including management of associated technologies, product roadmaps, system enhancements, and ongoing operational support
Establish and manage product and technology roadmaps, partnering with business units, IT, and vendors to prioritize enhancements, address system challenges, and support evolving business needs
Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues
Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department
Motivate people to commit to the organization's mission, vision, and values
Identify opportunities to improve operational processes through technology, automation, and standardization
Manage and report on performance within the department or area of responsibility
Set appropriate performance objectives for direct reports and hold individuals accountable for achieving them
Take appropriate corrective action where necessary to ensure achievement of annual business objectives
Job Description Summary
Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. Manage several departments of a processing unit or the entire unit.
Provide leadership and oversight of operational products, technologies, and processes, including strategic roadmap development, system enhancements, and continuous improvement initiatives.
Job Description
This hybrid-friendly position offers the flexibility of remote work combined with the benefits of in-person collaboration, requiring three days per week in-office at our St. Petersburg, FL corporate headquarters.
Responsibilities
•
Manage a significant operational area for the organization.
•
Manage short- and medium-term service operations for several departments or units.
•
Oversee the Smart Forms and PDF Forms teams, including the management of associated technologies, product roadmaps, system enhancements, and ongoing operational support.
•
Establish and manage product and technology roadmaps, partnering with business units, IT, and vendors to prioritize enhancements, address system challenges, and support evolving business needs.
•
Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.
•
Identify and communicate the actions needed to implement the function’s strategy and business plan within the business area or department; explain the relationship to the broader organization’s mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.
•
Identify opportunities to improve operational processes through technology, automation, and standardization, while ensuring solutions align with business objectives and operational needs.
•
Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.