At Rehire, we are supporting a fast-growing international company in the search for an Operations Manager to take ownership of a high-volume client support operation and lead its day-to-day performance.
We’re looking for a hands-on, highly organized professional who can lead a small operations team while remaining deeply involved in client support, troubleshooting, and problem-solving. This role is ideal for someone who thrives in fast-paced environments, takes ownership when issues arise, and can independently keep an operation running smoothly.
Key Responsibilities:
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Lead and supervise the daily performance of the Operations team, ensuring tasks are completed accurately and on time.
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Act as the main escalation point when team members encounter complex client or operational issues.
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Handle complex or sensitive client conversations directly when necessary.
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Troubleshoot operational, account-related, payment, platform, and technical issues.
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Coordinate with external suppliers and internal stakeholders to resolve escalated cases.
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Monitor the team’s workload, priorities, response quality, and overall performance.
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Identify recurring issues, escalate critical situations, and recommend process improvements.
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Onboard, train, coach, and support team members.
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Maintain visibility over ongoing client cases and ensure appropriate follow-up until resolution.
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Use internal tools and communication channels to keep operations organized and properly documented.
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Take ownership of the department so senior management can focus on other areas of the business.
Requirements:
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Proven 3+ years’ experience as an Operations Manager, Customer Support Manager, Customer Success Manager, Team Leader, or similar role. (Required).
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Bilingual English, both written and spoken (C2/C1 Level). (Mandatory)
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Experience working with Meta Ads Paid Media platform. (Desired)
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Previous experience leading and supervising teams in fast-paced environments.
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Strong customer support experience, including handling escalations and complex client situations.
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Ability to manage a high volume of simultaneous conversations and priorities.
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Excellent troubleshooting, problem-solving, and decision-making skills.
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Strong sense of ownership and ability to operate independently with limited supervision.
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Excellent written communication skills and ability to communicate quickly and clearly through chat.
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Comfortable learning new digital platforms and troubleshooting technical issues.
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Strong organizational and time-management skills.
About the Position:
Benefits
· Location: 100% remote
· Work schedule: Monday to Friday, from 6:00 AM to 3:00 PM (GMT-3).
· Employment Type: Contractor
· Competitive salary and growth opportunities in a global environment.
Hiring process
If you meet the requirements and are interested in this exciting opportunity, apply atwww.rehire.ar/jobsand send us your CV!