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iSupport Worldwide

Sales Support Associate I - NA

LocationPasig, Metro Manila, Philippines
Work modeon-site
Typefull-time
DepartmentClient Services
Company size11+ people
First seen1w ago
Last seen20h ago
Position Overview
We seek a highly motivated individual to join our team as a Sales Support Associate. This role requires a strong combination of organizational skills, problem-solving abilities, and a customer-centric mindset. The person will provide comprehensive support to both our sales team and customers, handling pre-sales inquiries, order processing, and post-sales assistance. With a minimum of four years of experience in sales, customer service, or account management, this person possesses a proven track record of delivering exceptional support to international clients. A solid understanding of consumer goods, logistics, and proficiency in CRM/ERP systems are preferred. Previous experience in a BPO environment, particularly on the night shift, is considered a significant advantage.
Essential Job Functions
Customer and Order Management
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Manages the entire order lifecycle from receipt to delivery, ensuring accuracy and timely fulfillment.
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Sets up and maintains customer accounts, ensuring accurate data in relevant systems (Oracle EBS/HTML/OSC).
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Acts as a subject matter expert on products, customer onboarding, and account management.
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Establishes customer expertise and communicates pricing, payment terms, and vendor compliance guidelines.
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Maintains customer-related data, including portals, item setups, factory profiles, price lists, and quote sheets.
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Manages customer price lists and research chargebacks and discrepancies.
Order Processing and Fulfillment
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Validates and processes purchase orders, coordinating with planning, logistics, and IT to resolve supply chain issues.
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Collaborates with customers, distributors, and sales representatives to address order-related problems.
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Provides necessary documentation (invoices, etc.) and communicates order status.
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Identifies and escalates process deviations, driving backlog review meetings.
Customer Relationship and Performance
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Reviews, understands, and communicates vendor business and compliance requirements.
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Resolves customer complaints and issues to maximize satisfaction and loyalty.
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Partners with sales operations teams to achieve strategic targets.
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Initiates process improvement ideas to enhance customer experience.
Additional Responsibilities
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Performs special tasks and assignments as needed.
Requirements
Education and Experience
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4 years industry experience in similar role
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4-year college degree preferred
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Excellent verbal and written English
Proficiencies Required
· Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone.
· Ability to take initiative and prioritize tasks
· Good time-management, organizational, and problem-solving skills
· Ability to work accurately with close attention to detail
· Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels
· Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information
· Willingness to adapt to changing business needs and deadlines
· Solid IT skills with knowledge of Microsoft Word, Excel, and PowerPoint.
· Demonstrate a strong work ethic that includes neatness and punctuality.
· Willing and able to travel internationally.
Benefits
Why you’ll love it here?
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Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
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Access to an onsite gym with a complimentary professional fitness instructor.
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Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
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Weekly employee engagement activities with prizes of up to ₱3,000.
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Free upskilling academy to support career growth and professional development.
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State-of-the-art office facilities and modern workstations.
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Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
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Fun, collaborative, and employee-focused work environment.
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