To manage and oversee all branch banking, business development, operational, and customer service activities, covering Corporate, Retail, and Foreign Remittance services, while ensuring business growth, operational efficiency, regulatory compliance, and high-quality customer service.
Requirements
Key Responsibilities
Responsibilities
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Manage the day-to-day operations of the branch and ensure efficient delivery of banking services.
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Develop and execute branch business plans to achieve financial, sales, and growth targets.
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Grow the branch’s Corporate and Retail customer base and strengthen relationships with key clients.
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Oversee corporate and retail banking products, accounts, deposits, financing, and other banking services.
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Supervise inbound and outbound foreign remittance activities and ensure accurate and timely processing.
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Ensure compliance with applicable banking regulations, internal policies, KYC, AML/CFT, sanctions, and regulatory requirements.
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Monitor branch performance, profitability, revenue, expenses, and key performance indicators.
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Ensure effective implementation of internal controls and appropriate management of operational and financial risks.
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Lead, supervise, and develop branch staff and ensure effective allocation of responsibilities.
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Monitor employee performance and promote a strong culture of customer service, compliance, and accountability.
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Handle and resolve complex customer issues and complaints and maintain high customer satisfaction.
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Maintain strong relationships with corporate and retail customers and identify opportunities for cross-selling and business development.
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Review and approve transactions within the delegated authority and ensure adherence to the bank’s approval limits.
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Monitor audit and regulatory findings and ensure timely implementation of corrective actions.
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Prepare and submit regular branch performance and operational reports to senior management.
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Represent the bank and the branch in dealings with customers and relevant external parties within delegated authority.
Qualifications & Experience
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Bachelor’s degree in Business Administration, Finance, Accounting, Economics, Banking, or a related field.
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Minimum 8 years of banking experience, preferably including branch management experience.
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Strong experience in Corporate Banking, Retail Banking, and Foreign Remittances.
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Good knowledge of banking regulations, AML/CFT, KYC, compliance, and operational risk.
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Strong leadership, business development, customer relationship, and decision-making skills.