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moomooBrokerage Services Support Specialist
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Before you apply
LocationRiyadh, Riyadh Province, Saudi Arabia
Typefull-time
SeniorityEntry
Experience1–2 yrs
Company size1,001–5,000 people
PostedNov 3, 2026 · 4d ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree or above
Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center
Language proficiency in Arabic is a must
Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief
Excellent team player and high working efficiency
Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner
Fresh graduates with strong internship experience in finance are encouraged to apply
Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry
Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous
Computer literacy is preferred
English/Mandarin is advantageous
Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts
Benefits
Paid time off
Training and development
Performance bonus
About the company
Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.
Responsibility:
About the role
Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.
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Responsible for local and overseas customers/clients, the work languages used are Arabic and English.
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Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
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Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals.
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Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.
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Assist customers/clients with trading account registration and verification processes.
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Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
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Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
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Assist in handling and resolving customer complaint cases escalated from frontline channels, ensuring timely follow-up and proper case closure.
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Responsible for proper recording, filing and organizing of customer feedback and suggestions.
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Contribute to the development of customer service processes, knowledge bases, and training materials.
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Perform with other ad-hoc duties as per assigned from time to time.
Requirements
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Bachelor’s degree or above (fresh graduates with strong internship experience in finance are encouraged to apply); or Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center.
•
Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry.
•
Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
•
Computer literacy is preferred.
•
Language proficiency in Arabic is a must, while English/Mandarin is advantageous.
•
Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
•
Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
•
Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
Hiring process
*Please note that only short-listed candidates will be contacted. Thank you.
Benefits
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Paid Time Off
•
Training & Development
•
Performance Bonus