* Analyze and identify business development opportunities to optimize operations and achieve operational excellence.
* Proactively recommend action plans to enhance boutique team productivity.
* Identify, gather and document project and process requirements using appropriate methodologies.
* Work closely with users and stakeholders to validate requirements and ensure accuracy.
* Define testing scenarios and verification criteria to ensure business requirements are met.
* Maintain clear project documentation and traceability throughout the project lifecycle.
* Conduct research and analyze data to identify key themes, trends and opportunities.
* Gather business requirements through interviews, document analysis, workshops and workflow analysis.
* Translate business needs into clear requirements, user roles and objectives.
* Contribute to feasibility studies and assessments for new and existing projects and support business case development.
* Identify opportunities to improve existing and new applications and support the development of solutions responding to business needs.
* Create and maintain high-quality technical and user documentation.
* Contribute to a culture of innovation and continuous improvement through creative solutions and collaborative initiatives.
* Stay informed of relevant technologies, external developments and industry best practices.