Customer Support Specialist
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Before you apply
LocationCairo, Cairo Governorate, Egypt
Work modeon-site
Typefull-time
SeniorityEntry
ExperienceUp to 1 yrs
DepartmentCustomer Operations
EquityIncluded
Company size201–500 people
PostedOct 5, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
0 – 1 years of experience in call center or customer service roles
Very Good in English language, especially speaking and communicating verbally
Willing to work hard and with autonomy to handle customer cases till case resolution
Is naturally strong in communication, with great ability for problem-solving
Comfortable in conducting routine tasks while maintaining quality standards
Bachelor's degree in any major
Comfortable and skilled in delivering training
Previous experience in SaaS/ Tech or F&B industry
Flexible to work in different shifts in Egypt - On-site
Skills
CRM
Benefits
Bonuses
Stock options
Learning stipend
About the company
Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell💡
Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and questions regarding Foodics product’s overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
What Will You Do❓
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Handle client inquiries received at the center of excellence.
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Follow up with customers’ inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.
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Document communication logs into our CRM and ticketing systems with accuracy.
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Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
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Train clients on using Foodics products using multiple virtual channels.
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Report daily events to team leaders and highlight areas where more attention may be needed.
What Are We Looking For❓
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Bachelor’s degree in any major. (Preferred)
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0 – 1 years of experience in call center or customer service roles
•
Very Good in English language, especially speaking and communicating verbally
•
Flexible to work in different shifts in Egypt - On-site (Must)
•
Comfortable and skilled in delivering training (Preferred)
•
Willing to work hard and with autonomy to handle customer cases till case resolution
•
Is naturally strong in communication, with great ability for problem-solving
•
Comfortable in conducting routine tasks while maintaining quality standards.
Who Will Excel❓
•
Comfortable and skilled in delivering training.
•
Previous experience in SaaS/ Tech or F&B industry.
Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
What We Offer You❗
We believe you will love working at Foodics!
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We offer highly competitive compensation packages, including bonuses and the potential for shares.
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We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
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Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
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We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.