Technical Support
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Before you apply
LocationQuezon City, Metro Manila, Philippines
Work modeon-site
SeniorityEntry
Experience1–3 yrs
Company size501–1,000 people
PostedJul 30, 2025 · 1y ago
Verified live23h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Information Technology, Computer Science, or related field
1–3 years of experience in IT Support or Infrastructure operations
Working knowledge of server operating systems (Windows/Linux)
Basic understanding of networking principles and device configurations
Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow)
Good analytical, communication, and documentation skills
Ability to follow instructions and escalate issues appropriately
Certifications in CompTIA A+, Network+, or equivalent are preferred
Can work FULLY ONSITE (Cubao)
Skills
Windows
Linux
Active Directory
ServiceNow
Job description:
•
Provide first and second-level support for server, network, and system incidents.
•
Monitor infrastructure components and respond to alerts and status changes.
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Assist in system backups, patch verification, and restore operations.
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Troubleshoot hardware and OS-level issues and escalate when necessary.
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Support Active Directory, file shares, and access permissions.
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Coordinate with vendors for equipment replacement or advanced support.
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Document incident resolutions and update knowledge base.
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Ensure service requests and incidents are resolved within agreed timelines.
Requirements
Qualifications:
•
Bachelor’s degree in Information Technology, Computer Science, or related field.
•
1–3 years of experience in IT Support or Infrastructure operations.
•
Certifications in CompTIA A+, Network+, or equivalent are preferred.
•
Working knowledge of server operating systems (Windows/Linux).
•
Basic understanding of networking principles and device configurations.
•
Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).
•
Good analytical, communication, and documentation skills.
•
Ability to follow instructions and escalate issues appropriately.
•
Can work FULLY ONSITE (Cubao)
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