Technical Manager - Salesforce Marketing Cloud
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Before you apply
LocationPlano, Texas
Typefull-time
SeniorityLead
Experience7+ yrs
DepartmentEngineering
Company size10,000+ people
PostedMay 21, 2025 · 1y ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
7+ years of Salesforce platform experience, with at least 4+ years in Marketing Cloud and Service Cloud
Proven track record of leading Salesforce implementations, migrations, and integrations
Deep knowledge of Salesforce Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio)
Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel)
Hands-on experience with Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud
Strong grasp of Salesforce development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder)
Hands on development experience with Java 17+, JavaScript, HTML, CSS, Micro services, Spring boot, Spring Cloud, Spring Batch, Document DB, SQL
Progressive experience coding and reviewing code
Proven experience leading and mentoring a technical team
Experience with Agile software development methodology
Level presentation experience (PowerPoint, Excel)
Troubleshooting / Root Cause Analysis for incident management
Project management: budgeting / estimations
Bachelor's in information technology or related field is preferred
Technical experience with Mongo DB, Kubernetes, React
Ability to work with Business Team members and providing technical direction for solutions of requirements - Lucid chart, confluence documentation, Jira
Experience working in AWS Cloud Environments
Experience gained within Banking/FinTech sectors a plus
Salesforce Certified Marketing Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Application Architect or System Architect
Salesforce Certified Marketing Cloud Developer (bonus)
Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time
Skills
Salesforce Marketing Cloud
Salesforce Service Cloud
Java 17+
JavaScript
HTML
CSS
Micro services
Spring Boot
Spring Cloud
Spring Batch
Document DB
SQL
MongoDB
Kubernetes
React
AWS
Apex
Visualforce
Lightning Components
Flows
Process Builder
SOAP
REST
SSJS
AMPScript
ETL
Marketing Cloud Connect
PowerPoint
Excel
Lucidchart
Confluence
Jira
Benefits
Health insurance
401(k)
Tuition reimbursement
Vehicle purchase discount
Vehicle lease program
Paid holidays
Paid time off
Relocation assistance
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
Legal
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who We’re Looking For
As the Technical Manager - Salesforce Marketing Cloud for a factory, this position requires an individual with robust technical engineering expertise. The Technical Manager will supervise the technical design of the product and direct the factory’s technological strategy. Collaborating closely with the Product Owner, Domain Architects, and Technology Domain Owners, the Technical Manager will be integral to assembling and maintaining a high-performing factory. They are tasked with aligning the team’s technological proficiency with the product roadmap.
What You’ll Be Doing
The Technical Manager holds a critical role in identifying feature requirements, outlining the team’s technical vision, and converting these elements into a comprehensive backlog for the development team. This individual is charged with providing technical leadership, fostering innovation, and assuring successful execution of requirements. Additionally, this role entails managing external SaaS providers to amplify our technical capabilities. The role demands a fusion of deep technical expertise, superior execution skills, and exceptional communication abilities to collaborate with cross-functional teams.
As a Technical Manager, you will be responsible for architecting, developing, and maintaining Salesforce solutions to meet business objectives. You will lead technical discussions, mentor developers, ensure best practices, and optimize platform performance. The role requires a deep understanding of Salesforce architecture, integrations, and development best practices.
Key Responsibilities:
•
7+ years of Salesforce platform experience, with at least 4+ years in Marketing Cloud and Service Cloud.
•
Proven track record of leading Salesforce implementations, migrations, and integrations.
•
Deep knowledge of Salesforce Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio).
•
Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel).
•
Hands-on experience with Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud.
•
Strong grasp of Salesforce development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder).
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Configure and customize Salesforce Marketing Cloud (e.g., Journey Builder, Email Studio, Mobile Studio, Automation Studio).
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Configure Service Cloud features like Case Management, Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations.
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Develop and oversee integrations with external platforms (CRM systems, ERP, websites, mobile apps, etc.) using APIs, ETL tools, and Marketing Cloud Connect.
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Lead the architecture, design, and implementation of Salesforce Marketing Cloud and Service Cloud solutions.
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Create scalable, flexible, and high-performing architectures that meet business and technical requirements.
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Design data models, integration patterns, API strategies, and automation workflows across Marketing and Service operations.
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Conduct audits of existing Salesforce orgs and recommend optimizations.
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Research and propose new Salesforce features, AppExchange apps, or emerging technologies to enhance marketing and service operations.
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Design scalable customer engagement strategies including personalization, segmentation, and automation journeys.
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Ensure Salesforce solutions comply with security, privacy regulations (like GDPR, HIPAA), and organizational policies.
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Excellent problem-solving and analytical skills.
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Strong communication and stakeholder management abilities.
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Ability to lead cross-functional teams and mentor junior staff.
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Current knowledge of scripting and programming languages, various business applications, state of the art technology and current trends in the computer industry.
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Certifications (preferred but not mandatory):
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Salesforce Certified Marketing Cloud Consultant
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Salesforce Certified Service Cloud Consultant
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Salesforce Certified Application Architect or System Architect
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Salesforce Certified Marketing Cloud Developer (bonus)
What You Bring
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Hands on development experience with the following code/platforms - Java 17+, Java Script, HTML, CSS, Micro services, Spring boot, Spring Cloud, Spring Batch, Document DB, SQL
•
Progressive experience coding and reviewing code
•
Proven experience leading and mentoring a technical team
•
Regularly contribute as a hands-on senior developer in development, automation, testing, and environment / release management activities
•
experience with Agile software development methodology
•
Level presentation experience (PowerPoint, Excel)
•
Troubleshooting / Root Cause Analysis for incident management
•
Project management : budgeting / estimations
Added Bonus if you have
•
Bachelor’s in information technology or related field is preferred
Collaborate effectively with cross-functional teams, including product management, design, quality assurance, and operations
•
Technical experience with: Mongo DB, Kubernetes, React
•
Ability to work with Business Team members and providing technical direction for solutions of requirements - Lucid chart, confluence documentation, Jira
•
Experience working in AWS Cloud Environments.
•
Experience gained within Banking/FinTech sectors a plus
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
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A work environment built on teamwork, flexibility, and respect
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Professional growth and development programs to help advance your career, as well as tuition reimbursement
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Team Member Vehicle Purchase Discount
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Toyota Team Member Lease Vehicle Program (if applicable)
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Comprehensive health care and wellness plans for your entire family
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Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
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Paid holidays and paid time off
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Referral services related to prenatal services, adoption, childcare, schools and more
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Tax Advantage Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA
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Relocation assistance (if applicable)
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].