Guest Services Manager
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Before you apply
LocationHouston
Work modehybrid
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentFront Office
Company size501–1,000 people
PostedOct 8, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent required
Minimum 3 years of progressive front office or guest services experience in a hotel environment
At least 1 year of supervisory or management experience required
Strong leadership and interpersonal communication skills
Excellent problem-solving, decision-making, and conflict-resolution abilities
Advanced organizational skills and attention to detail
Proficient in Microsoft Office Suite (Outlook, Word, Excel)
Ability to lead by example and motivate a diverse team
Flexibility to work a variety of schedules, including weekends and holidays
Experience with hotel property management systems (OnQ, Opera, or similar) preferred
Skills
Microsoft Office Suite
Outlook
Word
Excel
OnQ
Opera
About the company
382 rooms | 15,000 sq. ft. meeting/event space
Amenities: 4 on-site restaurants, outdoor pool, club lounge, fitness center, gift shop.
Located in a major Houston business district, the Sheraton Brookhollow offers opportunities to lead full-service operations with strong corporate demand. Explore the property through a virtual tour and see why it’s an engaging environment for hospitality professionals.
About the role
The Guest Services Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences, efficient processes, and consistent adherence to company and brand standards. This role provides leadership, training, and direction to front desk staff, fosters a positive team environment, and maintains the highest level of guest satisfaction.
JOB DESCRIPTION
Job Title: Guest Services Manager
Department: Front Office
Supervision Exercised: Front Office Associates
Supervision Received: General Manager
MINIMUM REQUIREMENTS
Education
•
High school diploma or equivalent required.
Experience
•
Minimum 3 years of progressive front office or guest services experience in a hotel environment.
•
At least 1 year of supervisory or management experience required.
•
Experience with hotel property management systems (OnQ, Opera, or similar) preferred.
Skills and Knowledge
•
Strong leadership and interpersonal communication skills.
•
Excellent problem-solving, decision-making, and conflict-resolution abilities.
•
Advanced organizational skills and attention to detail.
•
Proficient in Microsoft Office Suite (Outlook, Word, Excel).
•
Ability to lead by example and motivate a diverse team.
•
Flexibility to work a variety of schedules, including weekends and holidays.
JOB DUTIES
•
Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
•
Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
•
Manage scheduling, payroll approvals, and daily performance evaluations.
•
Resolve guest complaints promptly and professionally to ensure complete satisfaction.
•
Monitor and verify accuracy in cash handling, billing, and reporting.
•
Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
•
Ensure compliance with safety, security, and brand policies at all times.
•
Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
•
Perform additional duties as assigned by management.
Legal
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*
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