ESSENTIL DUTIES AND RESPONSIBILITIES include the following:
• Interacts effectively with the public and Team Members. Performs excellent customer service at all times.
• Assists Food and Beverage Manager in enforcing performance standards, policies, and procedures in accordance with the Company’s expectations.
• Assists Food and Beverage Manager for complying with all food and beverage health, liquor and safety regulations as well as all federal, state and local applicable laws.
• Maintains compliance with all regulations of health and sanitation standards as well as all applicable federal, state, local laws/ordinances; to include maintaining applicable food safety certification.
• Participates in all activities on property relating to recruitment, interviewing, testing, selection, orientation, transfers, promotions, and terminations to ensure that they are carried out in accordance with established company policies and procedures and Federal and State laws.
• Assists Food and Beverage Manager in scheduling, evaluating and training of the Team Members, ensuring staff’s compliance with all customer service standards.
• Ensures floor operations are run in a smooth, efficient manner to ensure customer satisfaction.
• Assists Food and Beverage Manager in reviewing and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Team Members in a fair and equitable manner.
• Works any position within the department when needed to provide emergency coverage when other Team Members cannot be reasonably obtained to perform those functions.
• Maximizes cost effectiveness within the Restaurants and Beverage areas by ensuring compliance with established budget, labor, beverage and Restaurant benchmarks.
• Receives, issues and maintains accurate perpetual inventories of all spirits and wine. Ensures security of all alcoholic beverages within the department.
• Maintains knowledge of ABC Codes, the Dram Shop Act and bartender’s responsibilities and rights under it. Completes Alcohol Awareness Training and passes the test associated with the course and renews Alcohol Awareness certification every two years.
• Listens to, evaluates and assures control of customer grievances.
• Monitors job performances of all the Team Members and provides feedback on same to aid the Team Members in developing and enhancing skills.
• Reviews departmental reports, addressing potential conflicts and/or misinformation.
• Participates in all training exercises with emphasis on customer service, creation and maintenance of a discrimination and harassment free environment.
• Ensures a maximum level of service and satisfaction throughout the property in the area of Food & Beverage is achieved and maintained.
• Receives payment from food and beverage customers in a prompt and courteous manner.
• Adheres to established cash control policies and procedures of the Company.
• Adheres to all cashiering responsibilities.
• Confers with Food and Beverage Manager concerning operational deficiencies and areas in need of attention.
• Maintains a consistent, regular attendance record.
• Performs any reasonable request made by management.
• Ushers as needed by management for events.
SUPERVISOR RESPONSIBILITIES:
Directly supervises Food and Beverage Supervisors; indirectly supervises all other Restaurant and Beverage Team
Members.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.