Manager Client Delivery, Operations & Systems
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Before you apply
Salary$72k – $80k
LocationNew York
Work modehybrid
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentClient Delivery, Operations & Systems
Company size10,000+ people
PostedOct 29, 2026 · 1w ago
Verified live3h ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree or equivalent professional experience
3+ years of experience in operations, project management, client delivery, marketing operations, event operations, or a related field
Strong organizational, project management, and multitasking abilities
Excellent communication, problem-solving, and decision-making skills
Strong analytical mindset with exceptional attention to detail
Experience managing budgets, forecasts, and operational reporting
Ability to collaborate effectively across cross-functional teams
Strong client service and relationship-building skills
Advanced proficiency in Microsoft Excel and proficiency with Outlook and PowerPoint/Keynote
Experience working with technology platforms, databases, or operational systems
Skills
Microsoft Excel
Outlook
PowerPoint
Keynote
Benefits
Health insurance
Vision insurance
Dental insurance
Life insurance
Short term disability
Long term disability
401(k)
Unlimited PTO
Paid holidays
Paid sick leave
Paid parental leave
Job Description:
Position Summary
The Manager, Client Delivery, Operations & Systems is responsible for managing and optimizing the technology platforms, operational processes, and data systems that support the planning and execution of experiential and field marketing programs. This role provides day-to-day support to internal teams, clients, and partners, ensuring accurate data, efficient workflows, and operational excellence. Working cross-functionally, the Manager identifies process improvements, supports system enhancements, and helps drive the digitalization and continuous optimization of field operations.
Key Responsibilities
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Manage and maintain operational platforms, program data, execution controls, and reporting systems.
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Support the development and execution of annual, quarterly, and incremental event and activation plans.
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Assist in developing and managing program budgets, forecasts, and operational tracking.
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Maintain program standards, approved item catalogs, and vendor communications.
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Provide timely support to internal teams, clients, and partners regarding systems, processes, and program execution.
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Troubleshoot user, system, and process issues while identifying root causes and implementing solutions.
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Partner with Planning, Regional, Technology, and Client Delivery teams to ensure operational alignment and efficiency.
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Create and maintain process documentation, training materials, and user guides.
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Analyze operational data and identify opportunities for process improvement and workflow optimization.
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Support new initiatives, evolving business priorities, and additional operational needs as required.
Qualifications
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Bachelor’s degree or equivalent professional experience.
•
3+ years of experience in operations, project management, client delivery, marketing operations, event operations, or a related field.
•
Strong organizational, project management, and multitasking abilities.
•
Excellent communication, problem-solving, and decision-making skills.
•
Strong analytical mindset with exceptional attention to detail.
•
Experience managing budgets, forecasts, and operational reporting.
•
Ability to collaborate effectively across cross-functional teams.
•
Strong client service and relationship-building skills.
•
Experience working with technology platforms, databases, or operational systems preferred.
•
Advanced proficiency in Microsoft Excel and proficiency with Outlook and PowerPoint/Keynote.
Location
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This position is based in New York City and follows a hybrid work model. Remote candidates located within the Eastern Time Zone are also encouraged to apply.
Additional Information
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
The annual salary range for this position is $71,875 - $80,000 annually. We base placement within the salary range on a variety of factors, including relevant experience, and other factors permitted by law.
Benefits available with this position include:
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Medical, vision, and dental insurance,
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Life insurance,
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Short-term and long-term disability insurance,
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401k,
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Flexible paid time off,
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At least 15 paid holidays per year,
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Paid sick and safe leave, and
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Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.
To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
Location:
New York
Brand:
Dentsu Creative
Time Type:
Full time
Contract Type:
Permanent
Legal
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [email protected] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.