Technical Support Representative（Entry-Level / Fresh Graduates）
SalaryMYR 4k – MYR 6k/mo
LocationMalaysia Office, city of industry
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentCS
Company size501–1,000 people
First seenOct 4, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have4
Bachelor's degree or above, any major is acceptable
Minimum 1 year of on-site call center support experience
English proficiency: with fluent English listening, speaking, reading, and writing skills, enabling its use as a working language
Excellent service orientation, teamwork, and communication skills, with the ability to resolve issues quickly and drive results
Nice to have1
Background in the security industry preferred
About the company
Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.
Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.
Responsibilities
Job Responsibilities:
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Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
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Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
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Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.
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Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
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Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Requirements
Qualifications:
•
Bachelor’s degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
•
English proficiency: with fluent English listening, speaking, reading, and writing skills, enabling its use as a working language.
•
Excellent service orientation, teamwork, and communication skills, with the ability to resolve issues quickly and drive results.