Digital and Process Innovation Manager
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Before you apply
LocationBangkok, Thailand
Typefull-time
SenioritySenior
Experience5+ yrs
Company size10,000+ people
PostedJun 30, 2026 · 4mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Jun 30, 202646% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Completed business, IT or engineering bachelor’s degree
Minimum 5 years’ experience in project management, product or operational excellence, and cross-functional stakeholder coordination within a global logistics environment
Strong exposure to digital transformation, process optimization, and customer-centric initiatives in air & ocean freight forwarding
Strong analytical skills
Structured thinking ability
Ability to see the bigger picture, both from a commercial/customer and operational/internal perspective
Strong ability to align with stakeholders at all levels of the business and customer organizations
Ability to concurrently handle a variety of projects while being able to lead cross-functional initiatives, and to identify how to constantly improve
High degree of accountability, results-driven mindset
Capable of growing and forming a regional team, collaborating and communicating with people of different regional backgrounds and roles
Ability to perform under pressure and confidence to perform strongly and lead a regional structure by example
Other languages are a plus
Skills
JIRA
What You Can Expect:
TMS enhancement
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Accountable for driving TMS enhancements to significantly boost operational efficiency.
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Develop and implement a comprehensive, short- & long-term roadmap for system enhancements, including timelines, milestones, and resource requirements to ensure successful delivery.
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Drive sustainable functionality improvements to meet the evolving needs of global functions and operations.
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Ensure timely delivery of all demands raised by the operational excellence team and key stakeholders by acting as the accountable liaison to the development team, managing prioritization and delivery timelines.
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Accountable for providing guidance and UAT test cases for all new functionalities and features deployed in UAT prior to production release.
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Generate detailed ITBR and acceptance criteria in JIRA and manage the evaluation process to ascertain business value and impact.
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Communicate with key stakeholders regarding new initiatives/projects, roadmap, status and release timelines.
Cross-functional collaboration
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Collaborate with internal stakeholders to ensure that process improvements and digital strategies address business needs and customer expectations.
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Aligning closely with Product teams to ensure operational practices and system functionalities support broader product development and commercial goals.
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Collaborate with OET to ensure all operational system functionalities directly contribute to overall operational efficiency and key business objectives.
Training and Guidance
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Ensure all new functionalities adhere to internal operational/compliance standards and external regulatory requirements.
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Provide expert guidance on system functionalities, provide training materials, assess training needs, and work with the training team for user manual and SOP update resulting from system and/or process change.
What You Bring:
•
Completed business, IT or engineering bachelor’s degree; Minimum 5 years’ experience in project management, product or operational excellence, and cross-functional stakeholder coordination within a global logistics environment.
•
Strong exposure to digital transformation, process optimization, and customer-centric initiatives in air & ocean freight forwarding.
•
Strong analytical skills
•
Structured thinking ability
•
Ability to see the bigger picture, both from a commercial/customer and operational/internal perspective
•
Strong ability to align with stakeholders at all levels of the business and customer organizations
•
Ability to concurrently handle a variety of projects while being able to lead cross-functional initiatives, and to identify how to constantly improve
•
High degree of accountability, results-driven mindset
•
Capable of growing and forming a regional team, collaborating and communicating with people of different regional backgrounds and roles
•
Ability to perform under pressure and confidence to perform strongly and lead a regional structure by example
•
Professional use of English, other languages are a plus