The experimentation engine: the core of the job. Design and run a high-velocity testing program across advertising, creative, pricing, and the digital product: hypothesis quality, test design, statistical rigor, and the speed from insight to rollout. Build the team’s operating rhythm (planning, budgeting, creative reviews, reporting) around that cadence.
Money allocation, decided by incrementality and LTV. Own where the money goes, and back every allocation with data: incrementality and lifetime value, not last-click ROAS. That means knowing how to measure mid-funnel and upper-funnel activity, how to evaluate discounts analytically, and how LTV differs by product and channel in a business where the LTV math gets complicated. FP&A owns the forecast model; you own the levers inside it — spend, CAC, conversion, LTV by product line — and the results against it.
The conversion flow, end to end. The entire quiz flow through credit-card entry, not just the landing pages in front of it: messaging continuity from ad through intake to purchase, experimentation inside the flow itself in partnership with product and engineering, and the test discipline that keeps the wins real.
Pricing. Price points, coupons, offers, discount architecture, and plan structure across the portfolio, including long-term commitments — and the margin-versus-CAC tradeoff every one of these decisions moves. Discounting here is an analytical problem.
Lifecycle and CRM. Email and SMS as a real growth channel: cart-abandonment recovery, nurture for hesitant buyers, cross-sell across the portfolio, revival of lapsed customers. Run it with the same rigor as paid — experiments, holdouts, measured LTV impact. The customer should never feel a handoff, from ad to quiz or from checkout to inbox.
Persona-driven acquisition, creative, and the channel portfolio. The channel is a persona signal: the research-heavy buyer coming from branded search isn’t the validation-seeker coming from cold social. Define the persona for each channel and let it drive everything downstream. Own paid media, influencers, and affiliates, with enough diversification that no one platform dominates; own creative built for each persona, native to each channel, and judged on funnel outcomes. This is creative as a growth lever, not a brand job.