Key Responsibilities:
• Creates and maintains Active Directory and ADERANT accounts for GT employees, including account changes, deactivations, and deletions.
• Manages cloud accounts in Microsoft Entra (Azure).
• Manages user accounts in 3rd party/external systems to include Dropbox, BOX, Google Workspace Sharefile, Preparis, eFax, PingOne Identity, ZOOM, etc.
• Creates and maintains firm wide distribution lists in AD on prem.
• Creates and maintains cloud groups on Microsoft Entra (Azure).
• Logs, tracks, and updates all requests via ticketing system (Ivanti).
• Identifies issues that require approval of Office of Firm Counsel and works closely to obtain approvals and track in SQL database for user recertification.
• Updates and maintains assigned service requests; follows up with clients and others in IT as needed.
• Provides Tier I support when required and On-Call support to Account Administration Team.
• May assist in training of new Helpdesk representatives and Account Administration personnel.
• Provides advanced support for HR, Office of Firm Counsel.
• Participates in identifying and implementing improvements for the Account Administration function.
• Serves as Account Administration SME on firm-wide technology projects and may manage small projects as assigned.
• Acquires and maintains advanced knowledge of Active Directory and GT Policies and Procedures related to account access rights and AD processes.
• Reviews communications regarding new policies, procedures, and system changes/outages.
• Maintains Account Administration documentation and procedures that include SOP’s and QRC documentation.