Find jobs
Pricing
Free Resume Checker
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERSIGN INSIGN UP
SH
Shift4

Payments Support Associate

LocationLithuania - Vilnius
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentPayments Support
Company size1,001–5,000 people
First seenOct 6, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have6
Proficient written and spoken English is a must
Troubleshooting of PC-related issues
Ability to pick up new concepts easily with a passion for learning and self-motivation
Ability to multi-task effectively
Assertive and able to resolve customer issues with tact and diplomacy
Excellent communication skills are required
Eligibility1
Ability to work the afternoon/evening or early morning shift
Benefits
Private health insurance
Employee accident insurance
Additional vacation days based on tenure
Annual bonuses
Employee referral program
Iii pillar pension fund contribution
Office lunch twice a week
Snacks soft drinks
Gifts for special occasions
About the company
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
The Payments Support Department at Shift4 provides comprehensive support, training, and product implementation for our diverse customer base. Our flagship product, Lighthouse Transaction Manager (LTM), operates in an ASP environment and integrates seamlessly with our gateway solution, which connects POS/PMS systems to various industry-leading processors. Key products include LTM, the Universal Transaction Gateway (UTG), and Skytab, along with a range of other Shift4 offerings. For more details, visit our website at www.shift4.com. We are proud to partner with major companies in the U.S., including UPS, Hilton, KFC, Caesars Entertainment, Wendy’s, and many others.
Responsibilities:
•
Communicate with clients via phone, email, chat, and tickets
•
Assist customers with navigating our website, statements, contracts, orders, and any payments related inquiries
•
Utilize strong problem-solving and people skills to ensure first call resolution
•
Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken
•
Thoroughly document inquiries and outcomes for accurate tracking and analysis
•
Receive and place follow-up calls/ emails/ tickets/ projects to answer client inquiries promptly
•
Seeks, understands and implements the client’s expectations
•
Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment
•
Demonstrate exemplary performance & attendance
•
Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services
•
Keeping abreast of our solutions’ new features, functionality, and installation procedures.
Requirements
•
Ability to work the afternoon/evening or early morning shift
•
Proficient written and spoken English is a must
•
Troubleshooting of PC-related issues
•
Ability to pick up new concepts easily with a passion for learning and self-motivation
•
Ability to multi-task effectively
•
Assertive and able to resolve customer issues with tact and diplomacy
•
Excellent communication skills are required.
Benefits:
•
A growing innovative company
•
Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes)
•
Office in the city center with parking for cars, bicycles, and scooters
•
Private health insurance
•
Employee accident insurance
•
Additional vacation days based on tenure
•
Annual bonuses for the achieved results
•
Employee referral program
•
IIIrd Pillar Pension Fund contribution
•
Office lunch twice a week and a wide choice of Snacks/Soft drinks
•
Gifts for special occasions.
Salary starts from 1575 EUR gross with additional payment for night hours shift (up to 30%)
Legal
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
More roles at Shift4
Full Stack Software Engineer, Financial SystemsCustomer Service RepresentativeSolution SpecialistPrint Production DesignerSolution Specialist- SC
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume CheckerBlog
Legal
AboutPrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE