End User & Technical Support Specialist (Maternity Leave Replacement)
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Before you apply
LocationTirana - Rruga Dritan - 40h
Work modeon-site
Typecontract
SeniorityEntry
Experience1+ yrs
DepartmentEnd User & Technical Support Department
EquityIncluded
Company size10,000+ people
PostedOct 26, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Minimum of 1 years of experience as a Help Desk or in a similar role
High school diploma or equivalent
Ability to provide remote support with a focus on high levels of service quality
Flexibility to work in rotating shifts and adapt to varying schedules
Able to work in a team and availability for quick transfers
Proficiency in Italian and English is essential
Efficiently resolve trouble tickets via phone and chat in both Italian and English
Process IMAC requests utilizing IT Service Management tools
Administer user accounts and manage licensing operations using the Microsoft 365 Suite for both on-premises and cloud environments
Configure and administer devices using Microsoft Endpoint Configuration Manager (MECM/SCCM) for Windows and Microsoft Intune for Windows, macOS, Android, and iOS
Implement OS, applications, configurations, and policies deployment across multiple devices
Associate's degree or technical certification in a related field is a plus
Experience with device configuration and user administration through Microsoft 365 Suite, MECM (SCCM), and Microsoft Intune (preferable)
Skills
Microsoft 365 Suite
Microsoft Endpoint Configuration Manager
SCCM
Microsoft Intune
Windows
macOS
Android
iOS
Benefits
Food allowance
Pension fund
Private health insurance
Flexible hours
Remote work
Laptop
Mobile phone
Extra holiday pay
Sharesave
End User & Technical Support Specialist (Maternity Leave Replacement)
About us:
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
About the role
We are looking for a dynamic End User & Technical Support Specialist (1 year contract due to Maternity Leave Replacement) to join our End User & Technical Support Department.
Our ideal candidate is passionate about technology and eager to learn and grow in a supportive environment. The selected candidate will provide technical assistance to employees by troubleshooting hardware and software issues. He/She will manage support tickets, installs and configures software, maintains IT equipment, and ensures smooth system operations.
As the first point of contact for technical issues, this role offers solutions and helps maintain a stable IT environment for the organization.
What you’ll do:
•
Efficiently resolve trouble tickets via phone and chat in both Italian and English.
•
Process IMAC requests utilizing IT Service Management tools.
•
Administer user accounts and manage licensing operations using the Microsoft 365 Suite for both on-premises and cloud environments.
•
Configure and administer devices using Microsoft Endpoint Configuration Manager (MECM/SCCM) for Windows and Microsoft Intune for Windows (co-managed), macOS, Android, and iOS operating systems.
•
Implement OS, applications, configurations, and policies deployment across multiple devices.
What you’ll bring:
•
Minimum of 1 years of experience as a Help Desk or in a similar role.
•
High school diploma or equivalent; an associate’s degree or technical certification in a related field is a plus.
•
Ability to provide remote support with a focus on high levels of service quality.
•
Flexibility to work in rotating shifts and adapt to varying schedules.
•
Able to work in a team and availability for quick transfers.
•
Proficiency in Italian and English is essential.
•
Experience with device configuration and user administration through Microsoft 365 Suite, MECM (SCCM), and Microsoft Intune. (preferable)
**Work Schedule**
•
Monday to Friday, 08:00 - 20:00; Saturday, Sunday, and holidays, 09:00 - 18:00, on a rotating shift basis. Most weekends are free every month.
End User & Technical Support Specialist (Maternity Leave Replacement)
Why choose us:
•
1 year Contract;
•
Food Allowance;
•
Pension Fund;
•
Company Owned Devices (laptop and business mobile phone);
•
Flexible working hours and the possibility of smart-working (according to the company’s internal policy);
•
24 Extra Hours Paid Leave;
•
Preferential treatment on products offered by Intesa Sanpaolo bank;
•
Supplementary Private Health Insurance and consultation with the company doctor;
•
Flutter Sharesave Plan.
Choose us also for:
•
An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
•
Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
•
Continuous learning for soft and hard skills (es. Learn / Platform, Training);
•
Support for parents and children and new mothers’ contributions.
•
Volunteering during your working hours.
Much more about us:
•
Reviews and comments from our Glassdoor and Indeed pages. Put yours!
Equal Opportunity
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
Location: Tirana, Albania