Ability to build consolidated E2E monitoring views across hybrid infrastructure
Identify L2 operational use cases for AI-driven automation and remediation
Collaborate to build business cases for Citi AI solutions
Drive adoption of AI to reduce manual effort and improve incident predictability
Strong leadership capabilities with the ability to mentor L1/L2 teams
Strategic thinker with excellent practical problem-solving skills
Strong interpersonal and relationship-building skills across technology and business stakeholders
Excellent communication during high-severity incidents and executive updates
Ability to thrive in a fast-paced, service-oriented environment, maintaining composure under pressure
Bachelor’s/University degree
Nice to have1
Master’s degree preferred
Skills
Unix/Linux
Shell
Python
Oracle
MongoDB
Oracle GoldenGate
Kafka
TIBCO EMS
Grafana
Prometheus
Open Telemetry
ELK
AppDynamics
ITRS Geneos
Google Cloud Observability
OpenShift
ECS
Kubernetes
About the role
The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
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The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
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Provides expertise in area and an advanced level of understanding of the principles of apps support.
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Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards, documents requirements.
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Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
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Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
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Considers the implications of the application of technology to the current environment.
Acts as advisor or coach to new or lower-level analysts; allocates work.
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Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
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Directly impacts the business by influencing strategic functional decisions through advice, counsel, or provided services.
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Persuades and influences others through strong and comprehensive communication and diplomacy skills
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Performs other duties and functions as assigned
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Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Experience
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10–15 years of progressive experience in Leading highly scalable Production platform
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Strong knowledge and working experience in the Corporate Banking domain, including critical payment flows, and transaction processing
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Demonstrated leadership experience in high‑availability, large‑scale financial environments
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Proven ability to lead cross‑functional teams and drive operational excellence
For complementary skills, please see above and/or contact the recruiter.
Legal
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