Workplace Incident and Coordination Specialist, Hyrid Role
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Before you apply
LocationMercy Remote - North Central - Springfield
Work modehybrid
SeniorityMid
Company size10,000+ people
PostedOct 30, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent required
Experience in worker's compensation, incident investigation, or case management
Bachelor's degree in healthcare administration, business, or related field preferred
Experience in healthcare operations, claims support, or care coordination preferred
Care coordination and case tracking
Strong organizational and time management skills
Communication and stakeholder engagement
Critical thinking and problem-solving
Attention to detail and accuracy
Ability to manage multiple cases simultaneously
Proficiency in systems such as Origami or similar platforms
Skills
Origami
Benefits
Health insurance
Dental insurance
Vision insurance
Paid time off
Tuition support
Retirement plan
Find your calling at Mercy!
About the role
The Workplace Incident and Coordination Specialist is responsible for investigating workplace incidents and exposures, coordinating medical care, and supporting the workers’ compensation process through accurate documentation and operational follow-through. This role serves as a key liaison between co-workers, medical providers, and adjusters to ensure timely communication, continuity of care, and an enhanced co-worker experience. The position plays a critical role in maintaining regulatory compliance, improving safety outcomes, and reducing workplace risk. This role does not determine claim eligibility or compensability.
Position Details:
**This is a hybrid position with on-site expectations at Mercy Springfield in Springfield, MO.**
Required Education:
High school diploma or equivalent required
Preferred Education:
Bachelor’s degree in healthcare administration, business, or related field preferred
Required Experience:
• Experience in worker’s compensation, incident investigation, or case management.
• Experience in healthcare operations, claims support, or care coordination preferred
Desired Skills:
• Incident investigation and documentation
• Care coordination and case tracking
• Strong organizational and time management skills
• Communication and stakeholder engagement
• Critical thinking and problem-solving
• Attention to detail and accuracy
• Ability to manage multiple cases simultaneously
• Proficiency in systems such as Origami or similar platforms
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.