Full-Time Front Desk Agent - Afternoon or Evening Shift - Fairfield Inn & Suites Herndon
Read straight from BFSaul Hotels's careers page, verified 2d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationHerndon, Virginia
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentFairfield Inn & Suites by Marriott Herndon, Front Office
Company size1,001–5,000 people
PostedAug 25, 2026 · 2mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Previous experience in front desk, hospitality, customer service, or similar roles
Basic familiarity with reservation systems, cash handling, or administrative tools
Strong customer service focus and a courteous approach with guests and internal teams
Ability to work within defined processes and maintain accuracy in administrative tasks
Comfort shifting between guest-facing service, internal coordination, and request follow-up
Strong verbal and written communication skills
Ability to adapt to a fast-moving environment without losing quality or accuracy
Attention to detail in documentation, payments, and information updates
Availability to work shifts, including weekends and holidays, based on operational needs
Benefits
Health insurance
401(k)
Short term disability
Long term disability
Life insurance
Bonus plans
About the company
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
About the role
We are seeking a Front Desk Agent to deliver a warm, professional, and well-coordinated welcome to every guest. In this role, they will manage the check-in and check-out process, respond to guest requests promptly, and maintain accurate records in a structured, service-focused environment.
Core Responsibilities
•
Welcome guests, complete check-in and check-out procedures, and answer questions about the hotel, services, and policies.
•
Handle calls, messages, and guest requests with a helpful, clear, and timely approach.
•
Maintain accurate records of reservations, payments, incidents, and system updates.
•
Coordinate with housekeeping, maintenance, and other teams to address guest needs efficiently.
•
Follow established procedures for cash handling, identity verification, documentation, and policy compliance.
•
Resolve day-to-day situations with sound judgment, composure, and attention to detail within hotel guidelines.
Required Skills & Abilities
•
Strong customer service focus and a courteous approach with guests and internal teams.
•
Ability to work within defined processes and maintain accuracy in administrative tasks.
•
Comfort shifting between guest-facing service, internal coordination, and request follow-up.
•
Strong verbal and written communication skills.
•
Ability to adapt to a fast-moving environment without losing quality or accuracy.
•
Attention to detail in documentation, payments, and information updates.
Other Requirements
•
Previous experience in front desk, hospitality, customer service, or similar roles.
•
Availability to work shifts, including weekends and holidays, based on operational needs.
•
Basic familiarity with reservation systems, cash handling, or administrative tools.
Benefits
The actual base pay offered is determined by several variables, including, as appropriate, the applicant’s qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.
Legal
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
More roles at BFSaul Hotels
Bartender - Homewood Suites ArlingtonRoom Attendant - Full Time - Holiday Inn National Airport ($19/hr)AM Cook - Full Time - Holiday Inn Dulles - Starting at $20/hourLine Cook - Part Time PM Shifts - Holiday Inn Dulles - starting at $20+Part Time AM & Weekends -General Maintenance ~Spark by Hilton Germantown~