· Lead the meetings and events delivery teams to ensure quality of delivery and financial health of associated projects
· Be operational on high-profile client projects
· Fulfil the role of Project Lead for the service line for multi disciplined projects
· Support the Director of Meetings and Events with forecasting and financial analysis for assigned accounts
· Review and analyse financial tools to ensure health of all projects
· Be a subject matter expert on company financial tools
· Responsible for the preparation and maintenance of budgets, throughout the lifecycle on designated projects
· Ensure financial tracking of each event and conduct regular ‘health checks’ to ensure positive cash flow
· Identify and report cost avoidance / saving measures
· Ensure compliance with company and client invoicing processes
· Oversee accurate final reconciliation of events within agreed timelines
Client Liaison and Account Development:
· Meet and communicate with clients to maintain relationships
· Identify new opportunities and leads for our business development to share with Client Engagement Director
· Help present event proposals to clients
· Plan, attend and complete client planning meetings both F2F and virtual
· Manage preparation of supportive meeting planning materials for client planning meetings
· Ensure the client is up to date with all aspects of meeting planning arrangements throughout the course of the programme
· Collaborate with Director of Meetings and Events and other team members, maintain client SOPs and train team members
Staff Development and Management:
· Organise, plan, and prioritise staff and resources to meet goals and deadlines
· Conduct regular 1:1s with team members to ensure they have the support needed to fulfil their roles
· Lead on recruitment of Project Managers, Project Executives and input to their mentoring and development
· Motivate and coach your direct line reports
· Be an ambassador for the agency
· Attend and contribute positively at team meetings and lead calls
· Collaborate with other departments to ensure the delivery of client goals
· Work towards client and company-driven service level agreements (SLAs) for all events
· Understand, apply, and promote our mission, vision, and values
· Champion progress to enhance our industry knowledge and develop our market leading capabilities
· Comply with all company and client procedures, including those relating to Health & Safety
· Comply with all client and company privacy and security protocols.
· Apply a knowledge of our range of services
· To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach