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Principal Support Engineer

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Before you apply
LocationNashville, TN, United States
Work modeon-site
Typefull-time
SeniorityLead
Company size10,000+ people
First seenNov 3, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Senior technical leader with strong hardware background
Practical understanding of server diagnostics and repair
Software experience to help build and improve operational tools
Cross-functional leadership
Technical judgment
Ability to drive consistent execution through existing Data Server Ops resources
Benefits
Health insurance
Life insurance
Retirement
Global On-Site Repair Operations, Asset Management, and Systems
The Global On-Site Repair team supports hardware repair operations for Oracle’s strategic customers worldwide, establishing consistent processes, systems, and controls for repair execution, asset management, spares inventory, and vendor returns. This senior leader will partner with field teams, manufacturing, engineering, supply chain, and security to improve repair performance, hardware availability, and operational accountability.
We are seeking a senior technical leader with a strong hardware background, practical understanding of server diagnostics and repair, and software experience to help build and improve operational tools. This individual will oversee global repair operations, establish standard methodologies, and drive the development of software systems, integrations, and automation to improve repair workflows, asset tracking, and inventory accuracy, while using repair insights to help reduce annualized hardware failure rates.
Responsibilities
This role will own asset management across all repair centers, establishing consistent controls for hardware tracking, spares inventory, asset movement, and vendor returns. It will also use field failure trends, diagnostic findings, and repair outcomes to drive improvements with manufacturing, hardware engineering, and vendors, strengthening diagnostics, repair procedures, and product serviceability while reducing repeat failures and unnecessary replacement costs. Success requires technical judgment, cross-functional leadership, and the ability to drive consistent execution through existing Data Server Ops resources.
About the company
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
Benefits
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
Legal
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.