AV Operations Director
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Before you apply
LocationHavertown, PA
Work modeon-site
Typefull-time
SeniorityDirector
DepartmentClient Opportunities, Audio Visual Openings
Company size1,001–5,000 people
PostedApr 2, 2026 · 7mo ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Apr 2, 202698% of this company's open roles have been listed for 90+ days
Position Summary:
The Director of AV Operations is a senior leadership role responsible for overseeing the installation, project management, and engineering functions within the organization. This individual drives operational excellence across all AV projects, ensuring high-quality delivery, technical innovation, and efficient execution from design through installation. The Director will lead cross-functional teams, optimize processes, and ensure projects are completed on time, within scope, and on budget.
Responsibilities:
Operational Leadership
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Provide strategic direction and oversight for AV installation, engineering, and project management teams.
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Develop and implement operational processes, standards, and best practices to improve efficiency and consistency.
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Establish KPIs and performance metrics to track departmental success and drive continuous improvement.
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Collaborate with executive leadership to align AV operations with overall business objectives.
Project Management Oversight
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Oversee the full lifecycle of AV projects, from pre-sales engineering support through final installation and client handoff.
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Ensure all projects are delivered on time, within budget, and meet client expectations.
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Manage resource allocation, scheduling, and project prioritization across multiple concurrent projects.
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Mitigate risks and resolve escalated project issues.
Engineering Leadership
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Supervise AV engineering teams responsible for system design, technical drawings, and documentation.
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Ensure designs meet client requirements, industry standards, and scalability expectations.
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Evaluate and implement new technologies, tools, and methodologies to enhance system performance and innovation.
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Maintain quality control standards for all engineering outputs.
Installation Management
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Oversee field installation teams to ensure adherence to project specifications, timelines, and safety standards.
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Develop installation workflows, training programs, and quality assurance processes.
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Ensure compliance with local codes, safety regulations, and company standards.
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Support complex or high-profile installations as needed.
Team Leadership & Development
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Lead, mentor, and develop managers and team members across all AV operational departments.
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Foster a culture of accountability, collaboration, and continuous learning.
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Participate in hiring, onboarding, and performance management.
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Identify skill gaps and implement training and development plans.
Client & Stakeholder Engagement
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Serve as an escalation point for key clients and stakeholders.
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Partner with sales and account teams to support proposals and ensure alignment between client expectations and delivery.
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Maintain strong relationships with vendors, manufacturers, and subcontractors.
Financial & Resource Management
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Develop and manage departmental budgets, forecasts, and cost controls.
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Monitor project financial performance, including margins, labor utilization, and cost overruns.
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Identify opportunities to improve profitability and operational efficiency.