CA
CarrierProgram (Customer Success) Manager Food EMEA
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Before you apply
Salary€58k – €115k
LocationNLD2856: Warmonderweg 11, Sassenheim, 2171 AH, Netherlands
Work modehybrid
Typefull-time
SenioritySenior
Experience5+ yrs
Company size10,000+ people
PostedOct 9, 2026 · 1mo ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
5+ years of experience in Program Management, Customer Success, Software Implementation, Supply Chain Consulting, or a similar customer-facing role
Experience working within complex global supply chain, logistics, visibility platform, or cold chain environments
Strong analytical skills with experience using data visualization and business intelligence tools
Proven ability to transform data into practical business recommendations and measurable customer value
Experience managing enterprise customers and engaging confidently with senior stakeholders
Excellent project management and organizational skills
Strong communication and presentation skills
Bachelor's degree in Engineering, Supply Chain Management, Business, Analytics, Logistics, or a related field
Fluent English
German, Italian, or Spanish fluency
Must be living in the Netherlands
Skills
IoT
data visualization
business intelligence
AI
automation
machine learning
predictive analytics
Benefits
Hybrid work
Professional development
Career growth
Sensitech | A Carrier Company
Overview
At Sensitech, a Carrier company, we’re helping the world’s leading food brands reduce waste, protect product quality, and improve supply chain performance through advanced cold chain visibility solutions.
About the role
We are looking for a Food Program Manager EMEA to manage strategic customer programs, drive solution adoption, and turn data into meaningful business insights. Acting as a trusted advisor to global food industry customers, you will lead implementations, optimize supply chain performance, and help customers maximize value from our IoT, analytics, and digital visibility platforms. This is a highly visible, customer-facing role combining program management, data analytics, and commercial partnership, all while contributing to the global mission of reducing food waste.
What will you be doing?
As a Food Program Manager, you will be the primary post-sales contact for strategic customer accounts, ensuring they maximize value from Sensitech’s digital solutions while driving continuous improvement across their supply chains.
Key Responsibilities
· Own the end-to-end customer lifecycle, including onboarding, implementation, software adoption, program expansion, and ongoing customer success.
· Act as a trusted advisor and strategic partner to major food manufacturers, distributors, and retailers across EMEA.
· Analyse cold chain and logistics data to identify trends, risks, opportunities, and performance improvements.
· Translate complex data into actionable recommendations that customers can easily understand and implement.
· Lead customer business reviews and present operational insights to senior stakeholders, executive teams, and industry audiences.
· Serve as the Voice of the Customer, partnering closely with Product Management, Engineering, Quality, and Support teams to influence future product development.
· Develop implementation plans and continuous improvement roadmaps that help customers optimize cold chain performance and reduce food waste.
· Drive adoption of AI, automation, machine learning, and predictive analytics to improve both internal processes and customer outcomes.
· Collaborate closely with Sales teams to support account growth strategies and identify opportunities for expansion.
· Manage multiple customer programs simultaneously while maintaining high levels of quality, organization, and customer satisfaction.
· Travel across Europe to support customer engagements, business reviews, workshops, and industry events.
Do you have?
· Bachelor’s degree in Engineering, Supply Chain Management, Business, Analytics, Logistics, or a related field.
· 5+ years of experience in Program Management, Customer Success, Software Implementation, Supply Chain Consulting, or a similar customer-facing role.
· Experience working within complex global supply chain, logistics, visibility platform, or cold chain environments.
· Strong analytical skills with experience using data visualization and business intelligence tools
· Proven ability to transform data into practical business recommendations and measurable customer value.
· Experience managing enterprise customers and engaging confidently with senior stakeholders.
· Excellent project management and organizational skills, with the ability to balance multiple priorities.
· Strong communication and presentation skills, including the ability to present to executive and board-level audiences.
· Fluent English, German, Italian, or Spanish, are highly desirable.
· Must be living in the Netherlands
What We Offer
· A collaborative international environment with opportunities to work alongside experts across Sales, Engineering, Product Management, Data Analytics, and Customer Success.
· High levels of autonomy, flexibility, and ownership in managing your customer portfolio. The Program Management team operates with significant independence and accountability for customer outcomes.
· Hybrid working model with flexibility to manage your schedule.
· Ongoing learning and development opportunities.
· Career growth within a global organization committed to innovation and digital transformation.
Pay Range:
€57,500.00 - €114,500.00