Counter Manager - Cardiff
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Before you apply
LocationCardiff, UNAVAILABLE, UK
Work modeon-site
Typefull-time
SeniorityLead
Experience4+ yrs
DepartmentManagement
Company size1,001–5,000 people
PostedOct 19, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Minimum of 4 years of prior customer service experience in a retail or hospitality environment
Minimum 6 months of management experience
Flexible availability including weekends, late nights, Bank holidays and holiday periods
Benefits
Product discount
Staff sale
New launch gratis
Annual leave
Training
Refer a friend
Commission
Overview
Benefit is Glowing… We Mean Growing… and we are currently searching for a Full-time Counter Manager to make real connections in Sephora Cardiff.
As a Counter Manager, you’ll be instrumental in achieving sales targets and creating exceptional customer experiences
Responsibilities
As a Counter Manager, your missions, will be as follows:
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Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
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Brow Services: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service customers.
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Target-Driven Sales: Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
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Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
•
Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
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Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
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Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
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Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
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Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage to support sales goals.
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Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.
Qualifications
The Bene-Fit for a Counter Manager:
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Dynamic, enthusiastic, and sales-driven
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Passion for make-up and Retail with a focus on achieving sales targets
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Result-oriented, who likes a challenge and exceeding sales expectations
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Desire to provide a unique customer experience that drives customer loyalty and repeat business
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Flexible availability including weekends, late nights, Bank holidays and holiday periods.
•
A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success
•
Minimum 6 months of management experience
About the company
Bold Brows and even Bolder Opportunities as a Counter Manager!
The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we’re the world’s No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.
Benefits
Benefits of our Counter Manager Position:- Product Discount- Staff Sale- New Launch Gratis
-Annual Leave
•
Full Training provided- Refer a friend scheme
-Competitive Commission Scheme
Come paint the world PINK with us!
Apply to become a Counter Manager
We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact [email protected].