CA
CapitalSenior Operations Manager - AI Automation
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Before you apply
LocationDubai
Work modehybrid
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentOperations, Operations Core
Company size501–1,000 people
PostedOct 19, 2026 · 2w ago
Verified live8h ago
At a glanceSummarised by Seekless from the posting.
5+ years in operations, process excellence, automation or a similar field
Hands-on experience building and launching AI and automation in live operations, with measurable results
Ability to size opportunities and turn them into a prioritised roadmap
Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment
Experience testing AI workflows and designing human review and exception handling
Experience working with Product and Engineering, and managing direct reports
Own the automation roadmap and increase the share of automated tasks across Operations
Find opportunities by analysing where time is lost, errors occur or work is repeated
Redesign processes with their users and control owners
Build prototypes and working automations, and work with Product and Engineering on integrations and production support
Test against real conditions (incomplete inputs, unexpected outputs, failed dependencies)
Lead rollout with operational managers and support colleagues through adoption
Track quality, usage and benefits against baseline, including review and support costs
Financial services, fintech, brokerage or payments background
Automation in Customer Support, KYC or FinCrime/AML
Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL
Skills
LLM APIs
n8n
Python
SQL
About the company
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
About the role
We are looking for a Senior Operations Manager - AI Automation to lead how Capital.com uses AI and automation across Operations, including Customer Support and FinCrime.
Responsibilities
You will own the automation roadmap. That means deciding what to automate, sizing and ranking each opportunity, and then building, testing and rolling out the automations with the teams who use them. You’ll redesign processes so that AI handles what it does well, fixed rules cover what needs to be predictable, and people keep the decisions that need judgement. You’ll work closely with operational managers, control owners, Product and Engineering, and lead a team of one to two people.
Requirements:
•
Own the automation roadmap and increase the share of automated tasks across Operations.
•
Find opportunities by analysing where time is lost, errors occur or work is repeated. Prioritise those with a clear baseline and measurable value.
•
Redesign processes with their users and control owners. Agree where AI adds value, where fixed rules work better and where a human must decide.
•
Build prototypes and working automations, and work with Product and Engineering on integrations and production support.
•
Test against real conditions (incomplete inputs, unexpected outputs, failed dependencies). Agree data, permissions and controls before launch, with human review and a manual fallback.
•
Lead rollout with operational managers and support colleagues through adoption.
•
Track quality, usage and benefits against baseline, including review and support costs. Fix failures, and document ownership, monitoring and recovery after launch.
Requirements:
•
5+ years in operations, process excellence, automation or a similar field.
•
Hands-on experience building and launching AI and automation in live operations, with measurable results.
•
Ability to size opportunities and turn them into a prioritised roadmap.
•
Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.
•
Experience testing AI workflows and designing human review and exception handling.
•
Experience working with Product and Engineering, and managing direct reports.
Nice to have:
•
Financial services, fintech, brokerage or payments background.
•
Automation in Customer Support, KYC or FinCrime/AML.
•
Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL.