Assistant Manager, Operations Solutions - Cigna Healthcare
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Before you apply
LocationHKGN 348 Kwun Tong Road
Work modehybrid
SeniorityMid
Company size10,000+ people
PostedOct 22, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Lead end-to-end delivery of operational and system implementation initiatives
Drive requirement gathering, business analysis, process design, solution assessment, and user acceptance testing (UAT)
Ensure business requirements are aligned with operational principles, regulatory requirements, and customer experience objectives
Identify process improvement opportunities and recommend practical solutions to optimize service delivery
Facilitate stakeholder discussions to capture business requirements
Review and challenge solution designs to ensure completeness, operational feasibility, and scalability
Prepare and maintain business requirement documents, process flows, gap analyses, and operational procedures
Support business sign-off activities and ensure proper governance throughout project lifecycles
Develop operational readiness plans for new products, system implementations, and business initiatives
Coordinate training, communication, procedure updates, and post-implementation support
Ensure impacts to frontline operations are understood and adequately managed
Drive smooth transition from project implementation to BAU operations
Key Responsibilities
Operations Implementation & Solution Delivery
•
Lead end-to-end delivery of operational and system implementation initiatives.
•
Drive requirement gathering, business analysis, process design, solution assessment, and user acceptance testing (UAT).
•
Ensure business requirements are aligned with operational principles, regulatory requirements, and customer experience objectives.
•
Identify process improvement opportunities and recommend practical solutions to optimize service delivery.
Business Analysis & Requirement Management
•
Facilitate stakeholder discussions to capture business requirements.
•
Review and challenge solution designs to ensure completeness, operational feasibility, and scalability.
•
Prepare and maintain business requirement documents, process flows, gap analyses, and operational procedures.
•
Support business sign-off activities and ensure proper governance throughout project lifecycles.
Operational Readiness & Change Management
•
Develop operational readiness plans for new products, system implementations, and business initiatives.
•
Coordinate training, communication, procedure updates, and post-implementation support.
•
Ensure impacts to frontline operations are understood and adequately managed.
•
Drive smooth transition from project implementation to BAU operations.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.