LocationMO-Kansas City; Grandview - Missouri; Evansville - Wisconsin; White Hall - Arkansas; Annville - Pennsylvania; Jackson - Tennessee; Memphis - Tennessee - BBNA; Saint Joseph - Missouri; Rainsville - Alabama; Greensboro - North Carolina
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
Company size10,000+ people
PostedAug 11, 2026 · 2mo ago
Verified live30m ago
At a glanceSummarised by Seekless from the posting.
Must have3
Associates or 2-year technical degree
3 years of related work experience in detailing, project clarification, project assistant or project management
Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings
Nice to have3
4+ years of relevant work experience
2+ years of pre-engineered metal building (PEMB) experience
AutoCAD experience
Skills
AutoCAD
Benefits
Health insurance
Life insurance
Short term disability
Long term disability
Paid time off
Retirement
Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!
About the role
The Customer Service Representative assists the Project Manager with field calls. The Representative receives initial reports of field issues from customers (Builders). The Customer Service Representative manages the life cycle of the field issue which includes, investigating the issue, collaborating with other functions of the business to determine the resolution, and serving as the contact for the customer (Builder) throughout the claims process.
Job Duties
•
Contribute to providing services and products with Zero Defects
•
Respond to field issues reported by the Builders and problem solve field issues to resolve claims by reviewing plans, specifications, scope, COGS, job folder, and clarification
•
Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors through Compass and BSP. Write change orders and ensure they flow properly through the business.
•
Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution
•
Track and follow-up on status of claims. Document potential claim issues and provide Project Managers with back-up information for submitted claims
•
Complete claims analysis and develop training on results of root cause analysis. Create field call tracking matrix for complex multi-phase projects. Hold communication meetings with internal and external personnel to bring all claims and errors to completion.
•
Facilitate communications with Builder during claims investigation and resolution process
Education & Experience Qualifications
Minimum:
•
Associates or 2-year technical degree
•
3 years of related work experience in detailing, project clarification, project assistant or project management
•
Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings
Preferred:
•
4+ years of relevant work experience
•
2+ years of pre-engineered metal building (PEMB) experience
•
AutoCAD experience
Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
Benefits
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
EEO:Employer/M/F/Disabled/Protected Veteran
BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.