The Revenue & Commerce Manager is responsible for maximizing revenue, occupancy, ADR, RevPAR, and overall commercial performance across the hospitality portfolio. This role combines Revenue Management, E-Commerce, Distribution, OTA Management, Commercial Analytics, and Digital Sales, ensuring that every property is positioned and priced correctly across direct and third-party channels.
Responsibilities
Key Responsibilities:
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Develop and execute revenue strategies for all hospitality properties.
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Manage daily pricing, availability, restrictions, minimum stays, and inventory.
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Monitor occupancy, ADR, RevPAR, booking pace, pickup, lead time, cancellations, and length of stay.
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Prepare short-, medium-, and long-term revenue forecasts.
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Develop annual revenue budgets in coordination with Hospitality and Finance.
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Conduct competitor and market analysis, including rate-shopping and demand trends.
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Manage OTA performance across platforms such as Booking.com, Expedia, Airbnb and other relevant channels.
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Optimize property listings, content, photography, descriptions, room/suite categories and promotions across digital channels.
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Manage channel mix and reduce unnecessary reliance on high-commission channels.
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Develop strategies to increase direct bookings and improve cost of acquisition.
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Maintain rate parity and accurate inventory across all distribution channels.
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Manage and optimize PMS, channel manager, booking engine and revenue-management systems from a commercial perspective.
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Create promotional strategies for low-demand periods and maximize pricing during compression/high-demand dates.
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Work closely with Sales & Marketing on campaigns, packages and target segments.
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Analyze corporate, leisure, OTA, direct and other business segments.
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Produce weekly and monthly commercial performance reports.
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Identify underperforming properties, channels and room/suite categories and develop corrective actions.
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Support the commercial evaluation and onboarding of new hospitality properties.
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Monitor guest booking behavior and use data to improve conversion and revenue.
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Ensure commercial strategies are aligned with each property’s positioning and guest experience.
Requirements
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Bachelor’s degree in Hospitality Management, Business, Marketing, Finance, Tourism, or a related field.
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Minimum 5 years of hospitality experience.
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Strong background in hotel revenue management and/or commercial management.
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Hands-on experience with PMS, Channel Managers, Booking Engines and OTA extranets.
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Experience managing platforms such as Booking.com, Expedia and Airbnb.
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Strong understanding of hotel distribution and rate structures.
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Advanced Excel/Google Sheets and commercial reporting capabilities.
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Strong analytical and forecasting skills.
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Ability to interpret P&L and property-level financial performance.
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Understanding of digital marketing, conversion and customer acquisition costs.
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Experience with revenue-management systems is highly preferred.