Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
•
Client Servicing for Trade Finance Operations
Key Accountabilities
•
Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions
Job Duties & Key Requirements
•
Capable managing the Customers and handling queries for Trade Finance products
•
Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
•
Own the Customer Transaction end to end
•
Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards
•
Advise the client on the trade transactions
•
Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions
Required Experience / Competencies
•
Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
•
5+ years of Work Experience in handling the Trade Finance products
•
Excellent Client / Customer management skills, business orientation
•
To manage processes and metrics on a day to day basis
•
To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place
Education / Preferred Qualifications
•
Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products
DBS India - Culture & Behaviours
•
Drive Performance Through Value Based Propositions
•
Ensure Customer Focus by Delighting Customers & Reduce Complaints
•
Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation