Ticketing Operations Coordinator
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Before you apply
LocationMacon, GA 31207
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentAthletics
Company size10,000+ people
PostedSep 22, 2026 · 1mo ago
Verified live18h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Sports Management, Business, Marketing, Communications, or related field
Some directly related experience in ticket sales, marketing, promotions, revenue generation, and/or professional sales
Valid driver's license
Passion for live events and ticketing operations
High level of attention to detail
Customer-focused
Excellent communication, presentation, and listening skills
Strong organizational and time management skills
Professional image and demeanor
Ability to work well with others and confidence when taking initiative
Proficiency in mining data to identify prospects
Demonstrated ability to collaborate successfully with internal and external stakeholder groups
Strong leadership and team management skills
Excellent interpersonal and communication skills, with the ability to build relationships with diverse stakeholders
Proficiency in ticketing systems and CRM platforms
Strong analytical and problem-solving abilities
Insurable by the university's carrier
Ability to work flexible hours including evenings, weekends, and holidays
Ability to travel on University business
Skills
ticketing systems
CRM platforms
Benefits
Health insurance
Retirement contributions
Tuition waivers
Paid vacation
Paid sick leave
Technology discounts
Work life balance
Application Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it.
Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.
Job Title:
Ticketing Operations Coordinator
Department:
Athletics
College/Division:
General University
Primary Job Posting Location:
Macon, GA 31207
Additional Job Posting Locations:
(Other locations that this position could be based)
Job Details:
Mercer University Athletics is searching for a Ticketing Operations Coordinator on the Macon campus.
Responsibilities:
The Ticketing Operations Coordinator is responsible for supporting the day-to-day operations of the ticket sales in the athletics department. This role assists in the execution of ticket sales strategies, manages group and individual ticket requests, maintains sales databases, and helps provide a positive customer experience. This role focuses on developing and implementing effective sales strategies to maximize revenue. Additionally, the Ticketing Operations Coordinator will work closely with the Community Involvement and Fan Experience Coordinator and the Director of Fan Experience to ensure a superior game-day experience.
Qualifications:
A bachelor’s degree in Sports Management, Business, Marketing, Communications, or a related field and some directly related experience, which could be in ticket sales, marketing, promotions, revenue generation, and/or professional sales, preferably in a collegiate, professional, or minor league organization, are required.
Candidates must have a valid driver’s license and be insurable by the university’s carrier.
Knowledge/Skills/Abilities
•
Possesses a passion for live events and ticketing operations.
•
High level of attention to detail.
•
Must be customer-focused.
•
Excellent communication, presentation, and listening skills.
•
Strong organizational and time management skills.
•
Professional image and demeanor at all times.
•
Ability to work well with others and confidence when taking initiative.
•
Proficiency in mining data to identify prospects.
•
Demonstrated ability to collaborate successfully with internal and external stakeholder groups.
•
Strong leadership and team management skills.
•
Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
•
Proficiency in ticketing systems and CRM platforms.
•
Strong analytical and problem-solving abilities.
•
Ability to work flexible hours, including evenings, weekends, and holidays, as required by the athletic event schedule.
•
Ability to travel on University business and be insurable by the University’s carrier.
Background Check Contingencies:
•
Criminal History
•
Approved Driver’s Check
Required Document Attachments:
•
Resume
•
Cover letter
•
List of three professional references with contact information
About Mercer University
Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.
Why Work at Mercer University
Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more!
At Mercer University, a Bear is more than a mascot: it’s a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you’re seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.
For more information, please visit: https://hr.mercer.edu/prospective-employees/
Scheduled Weekly Hours:
40
Job Family:
Staff Athletics Exempt
EEO Statement:
EEO/Veteran/Disability