As the dedicated Customer Advocacy Program Manager for Zoom Contact Center, you will own the end-to-end customer advocacy lifecycle for Zoom’s CX product line, turning customer voices into a strategic engine that drives market proof, AI visibility, and competitive differentiation. Working closely with Product Marketing, GTM, and Customer Success teams, you will build and manage a pipeline of customer stories, secure references for analyst evaluations, lead the always-on reviews program across Gartner Peer Insights, TrustRadius, and G2, and steward the CX Council as a vehicle for deepening long-term advocate relationships. This role sits at a meaningful intersection of strategy and execution, requiring someone equally comfortable shaping the advocacy roadmap for a high-growth product line and rolling up their sleeves to source the next customer reference. If you are energized by the full advocacy lifecycle and want to make the customer voice a core pillar of how Zoom Contact Center goes to market, this is the role for you.
The Customer Advocacy team is part of Zoom’s broader Content and Marketing organization, responsible for building the customer evidence that drives awareness, consideration, and pipeline across Zoom’s product portfolio. We work at the intersection of customer relationships, product marketing, and go-to-market strategy, turning real customer experiences into stories, references, reviews, and council engagements that build trust in the market. Our work directly supports analyst evaluations, demand generation, and Zoom’s AI visibility across the modern buyer journey.