Episode Experience Manager for Prepaid Mobile
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Before you apply
Location15F The Globe Tower
Typefull-time
SenioritySenior
Experience7–10 yrs
Company size10,000+ people
PostedSep 22, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree in Business, Marketing, Engineering, IT, or related field
7–10 years experience, including 4–6 years in prepaid telecom, FMCG distribution, or similar
Proven track record in improving retail/distributor-led journeys
Strong analytical and KPI management skills
Prepaid mobile, load distribution, or micro-transaction businesses
USSD/SMS journeys, BSS/OSS, prepaid platforms, promo engines
Agile, product, or CX transformation environments
Equal Opportunity Employer
Benefits
Equal opportunity employer
About the company
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Own and optimize end-to-end prepaid customer episodes—from SIM acquisition and activation to reload, usage, retention, and win-back.
This role focuses on the high-volume, retail- and distributor-led nature of prepaid, ensuring seamless experiences across digital, assisted, and indirect channels. It translates prepaid behaviors and micro-transactions into scalable experience improvements that drive usage, retention, and value.
DUTIES AND RESPONSIBILITIES:
1.
End-to-End Episode Ownership
Own and continuously improve core prepaid journeys: SIM purchase & activation, first-time usage, reload/top-up, promo usage, balance management, retention, and win-back—optimized for speed, simplicity, and accessibility.
Core Competencies
• Prepaid Economics: ARPU, reload behavior, promo dependency, churn
• Retail & Channel Empathy: Strong grasp of distributor/retailer realities
• Data-Driven Thinking: Translate behavior into actions
• Operational Problem-Solving: Simplify high-volume processes
• Agile & Experimental Mindset
• Stakeholder Management across sales, product, tech, and operations
REQUIREMENTS:
Minimum Requirements
• Bachelor’s degree in Business, Marketing, Engineering, IT, or related field
• 7–10 years experience, including 4–6 years in prepaid telecom, FMCG distribution, or similar
• Proven track record in improving retail/distributor-led journeys
• Strong analytical and KPI management skills
⸻
Preferred Experience
• Prepaid mobile, load distribution, or micro-transaction businesses
• USSD/SMS journeys, BSS/OSS, prepaid platforms, promo engines
• Agile, product, or CX transformation environments
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.