Member Services Coordinator
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Before you apply
LocationDubuque, IA, Dubuque, Iowa, United States
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentWellness
Company size501–1,000 people
PostedSep 11, 2025 · 1y ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Sep 11, 202596% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment
Strong customer service skills
Benefits
Health insurance
Dental insurance
Vision insurance
Flexible spending account
HSA
401(k)
Profit sharing
PTO
Paid holidays
Short term disability
Long term disability
Maternity leave
Parental leave
Parking
Life insurance
Accidental death insurance
Member Service Coordinator
Location: Dubuque, IA (hybrid).
What Our Member Service Coordinators Do and Why It’s Important:
Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.
Responsibilities
In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.
Requirements
We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.
Schedule:
The standard work week for this position will be Monday through Friday, 8-5pm.
Benefits
Full-Time Benefits - Most benefits start day 1
•
Medical, Dental, Vision Insurance
•
Flex Spending or HSA
•
401(k) with company match
•
Profit-Sharing/Defined Contribution (1-year waiting period)
•
PTO/Paid Holidays
•
Company-paid ST and LT Disability
•
Maternity Leave/Parental Leave
•
Subsidized Parking
•
Company-paid Term Life/Accidental Death Insurance
About Cottingham and Butler’s Health and Wellness Division
Cottingham and Butler’s Health and Wellness division was created with the employer’s needs and the participant’s experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
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