We are currently looking to hire a GSOC Manager to join our team embedded with our client in Detroit, MI! This position requires working on-site at our client’s headquarters located in Detroit, MI.
This is a full-time position. Days and hours of work are generally Monday through Friday, though hours are based upon position needs. Evening and weekend work may be required as job duties demand.
The GSOC Manager is responsible for leading and managing the day-to-day operations of a 24/7 Global Security Operations Center that serves as the operational intake, triage, escalation, and coordination hub for Global Security. The GSOC Manager ensures the team delivers timely, accurate security monitoring, incident response, intelligence support, escalation management, and operational coordination. This individual will use intelligence sources, internal and external assets, and open-source media to identify threats and provide timely and accurate information to company leadership.
This is a people-leadership role: the GSOC Manager maintains a high-performing, resilient embedded team environment and works closely with Concentric and client leadership to support GSOC objectives and address emerging risks. The role oversees the GSOC’s emergency response procedures for critical incidents, including political instability, violence, travel alerts, health concerns, man-made or natural disasters, internal threats, or technical failures. Working within established procedures and escalation protocols, the GSOC Manager coordinates the response, validates information, maintains situational awareness, communicates with and escalates to leadership, and supports the responsible business and functional teams through resolution. The GSOC Manager carries direct supervisory responsibility for a shift-based team of GSOC Operators and Analysts, to include hiring, coaching, performance management, and scheduling to ensure 24/7 coverage.