Lead Services Training Coordinator
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Before you apply
SalaryNo pay range posted
LocationWilmington NC USA
Also inSan Jose, CA
Work modeon-site
SeniorityLead
Company size10,000+ people
PostedOct 30, 2026 · 1w ago
Verified live18h ago
At a glanceSummarised by Seekless from the posting.
Lead capacity planning and align training initiatives with organizational development needs
Manage logistics of instructor and equipment scheduling
Serve as primary authority for NANTeL program
Serve as lead liaison for Workday Learning
Manage GVH EPRI AP3 program
Ensure integrity of credentialing records through regular auditing
Facilitate structured feedback loops between instructors and students
Use ADDIE process to identify course enhancements and support curriculum optimization
Direct forecasting, planning, and scheduling of technical training
Partner with stakeholders to define project role requirements
Secure qualified instructional staff
Partner with training team and subject matter experts to align training initiatives with development needs
Ensure traceability across all steps of ADDIE instructional design process
Oversee student administrators and proctors
Assign training assignments and proctor exams for GVH outage teams
Manage role and course assignments for Outage Services
Support user access requests
Generate performance-based weekly rollup reports
Partner with EPRI STE Program Manager on AP3 requirements
Maintain evaluator certifications and facilitate annual observation reporting
Oversee lifecycle of training records in LMS
Track critical requalifications, refreshers, exemptions, and equivalencies
Audit and verify personnel qualifications to ensure deployment readiness
Skills
Workday
Job Description Summary
This role serves as a key partner in the strategic planning and operational execution of technical training environments in Wilmington, NC, and San Jose, CA. You will lead capacity planning and align training initiatives with organizational development needs while managing the logistics of instructor and equipment scheduling to ensure ongoing deployment readiness.
A core component of this position involves rigorous program administration, compliance, and systems oversight. You will serve as the primary authority for the NANTeL program and the lead liaison for Workday Learning. In this capacity, you will also manage the GVH EPRI AP3 program and ensure the integrity of all credentialing records through the regular auditing of requalifications, exemptions, and personnel certifications.
Finally, this role emphasizes a commitment to continuous improvement and operational excellence. By facilitating structured feedback loops between instructors and students, you will play an integral part in the training organization. Using the ADDIE process, you will collaborate with stakeholders to identify course enhancements and support curriculum optimization, all while ensuring rigorous standards for content quality and traceability.
Job Description
Key Roles and Responsibilities
Strategic Planning and Instructional Design
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Capacity Planning & Scheduling: Direct the forecasting, planning, and scheduling of technical training. Partner with stakeholders to define project role requirements, align training initiatives with development needs, and secure qualified instructional staff.
•
Instructional Design and Content Development: Partner with training team and subject matter experts to align training initiatives with development needs, ensure traceability across all steps of ADDIE instructional design process.
Program Administration & Compliance
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Program Leadership (NANTeL): Serve as the NANTeL Program Manager and Lead Administrator, ensuring adherence to procedures. Oversee student administrators and proctors, assign training assignments, and proctor exams for GVH outage teams.
•
Learning Management (Workday): Act as the primary liaison for Workday Learning. Manage role and course assignments for Outage Services, support user access requests, and generate performance-based weekly rollup reports.
•
Industry Standards & Certification (EPRI): Partner with the EPRI STE Program Manager on AP3 requirements, maintaining evaluator certifications and facilitating annual observation reporting.
•
Credentialing & Records Integrity: Oversee the lifecycle of training records in the LMS, including tracking critical requalification’s, refreshers, exemptions, and equivalencies. Audit and verify personnel qualifications to ensure deployment readiness.