monitor live operations to meet operational needs & be a sparring partner to IT and Technical department in fine-tuning automated equipment settings.
•
Train the new hired PCOs
•
Fine tuning the process if needed based on the new features or and update done within APMTMedPort
•
Update the SOPs based on the new features implemented
PRINCIPAL ACCOUNTABILITIES
Prior Go-live (Project Phase)
•
Carry out testing activities and contribute to operational configuration of the TOS and CHE interfaces in collaboration with the planning manager
•
Follow up on failed tests diligent resolution
•
Participate in the parameters setting and deployment of the TOS optimization module Primeroute
•
Actively support the TOS emulation exercise as well as all related activities
•
Act as bridge between IT/Automation system and operational execution
•
Identify process gaps and work with relevant parties to establish solutions
•
Ensure all TOS configuration and associated knowledge is thoroughly documented
•
Support in further defining PCO processes as and where required
•
Support in coaching new PCO staff during the ramp up period
Post Go-live (Commercial Operations Phase)
•
Monitor live vessel, yard and gate operations to ensure smooth execution and to meet operational targets
•
Ensure execution of the work instructions in the system with no stoppages
•
Proactively maintain an efficient deployment of terminal CHE using Primeroute or crane pooling.
•
Handling all the stops related to the ShCs, DSTSs or ARMGs.
•
Coordinate with the RCCs. RCCC, ShCO, QCCs to make the operation going smoothly and perform the maximum productivity.
•
Proactively avoid operational wastes by always performing sanity checks on the plans for the next 1hour and advise next course of action
•
Be the first line of support for all other functions in case of exceptions during operations executions
•
Perform root cause analysis on operational failures including systems and take ownership of the follow up process through resolution
•
Collaborate with other functions in the Integrated Operations Center for diligent resolution of exceptions and process improvements
•
While the position reports into the IOC supervisor, the incumbent is to work closely with the planning function
•
Follow all safety regulations while working in the terminal area and to address person’s they encounter who are not complying with terminal safety regulations.
•
Training all the new PCOs hired internally or externally and making sure that the knowledge is transferred.
•
Be actively involved in continuous improvement projects to support the achievement of targeted volume and productivity levels
•
Perform other duties as required
REPORTING AND SCOPE
•
Direct Reports to this position
No reports
•
The position reports to the IOC Supervisor
•
The geographical scope of the position is domestic
WORK/BUSINESS CONTACTS AND AUTHORITY
•
Internal
•
Planning Department Staff on a constant basis
•
Operations Execution department
•
IT/Automation & technical department
Nature of contact is primarily shared
The position works in shifts.
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
•
Master of Science in Information Technology or Automation OR Industrial/Mechanical/Electrical Engineering degree OR any other related degree
•
Experience/Skills in software development is a plus
•
Lean & Six Sigma certification is a differentiator
•
Understands safety regulations, safe working procedures and safe materials handling procedures
•
Previous experience in automated production or manufacturing is a plus
•
Works well under pressure and able to focus on details
•
Requires advanced level of verbal and written communications skills in English
•
High level of integrity and able to collaborate effectively in a dynamic environment
•
Proven demonstrated ability to be a team player and can work independently within the defined project, maintaining good relationship to customer, staff and other project team members.
•
Must have good analytical skills to be able to provide solutions to issues/exception in a relatively short timeframe
LEARNING & CAREER OPPORTUNITIES
In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas: