OR
OracleSenior Support Engineer - Oracle Health
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Before you apply
LocationUnited States
Typefull-time
SenioritySenior
Experience3+ yrs
Company size10,000+ people
First seenNov 3, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
3+ years of experience working with Cerner Millennium
Technical proficiency and customer-focused problem solving
Ability to investigate, reproduce, diagnose, and resolve application issues
Skills
Cerner Millennium
Benefits
Health insurance
Life insurance
Retirement plan
About the role
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating, troubleshooting, and resolving complex technical issues while delivering exceptional support to healthcare clients.
Requirements
The ideal candidate will have 3+ years of experience working with Cerner Millennium, preferably supporting Pharmacy, Radiology, EDM, or CAMM solutions. We are looking for a technically proficient, customer-focused problem solver who can independently investigate issues, collaborate across teams, and contribute to continuous improvements in support processes and customer experience.
Key Responsibilities
Technical Support & Troubleshooting
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Provide technical support for Oracle Health (Cerner Millennium) applications, troubleshooting and resolving moderately complex technical and functional issues.
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Investigate, reproduce, diagnose, and resolve application issues affecting healthcare clients and clinical workflows.
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Serve as a primary point of contact for customer inquiries, providing timely updates and driving issues through resolution.
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Analyze technical issues, identify root causes, and implement appropriate solutions or workarounds.
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Escalate complex technical issues to engineering, development, or other specialized teams when necessary.
Cerner Millennium Application Support
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Support and troubleshoot Cerner Millennium applications, with a focus on Pharmacy, Radiology, EDM, and/or CAMM solutions.
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Develop a strong understanding of application functionality, system configurations, integrations, and clinical workflows.
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Collaborate with internal teams to investigate application defects, system performance issues, and unexpected behaviors.
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Assist with application upgrades, new releases, functionality changes, and associated troubleshooting.
Customer Collaboration & Communication
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Build strong relationships with healthcare clients by providing responsive, professional, and effective technical support.
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Communicate technical findings and resolutions clearly to both technical and non-technical stakeholders.
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Collaborate with cross-functional teams, including engineering, product development, and other support organizations, to resolve customer issues.
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Provide guidance and training to customers regarding product functionality, updates, and best practices.
Documentation & Process Improvement
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Maintain accurate documentation of technical investigations, troubleshooting steps, and resolutions within service requests.
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Develop and maintain Knowledge Base articles, troubleshooting guides, and internal support documentation.
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Identify recurring issues and recommend improvements to support processes and workflows.
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Leverage automation, AI-assisted tools, and other technologies to improve troubleshooting efficiency and root cause analysis.
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Participate in knowledge-sharing sessions, technical training, and continuous improvement initiatives.
About the company
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
Benefits
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
Legal
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.