Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.
Job Description
Responsibilities
1.
Monitoring daily service level activities across the team. Have supporting delivery / governance plans to achieve the expected service levels
2.
Support the team to achieve their expected daily input & output targets (result oriented). Motivate and guide the team in right direction to ensure weekly and monthly targets are met
3.
Ensuring everyone in the team is productive as per business requirements
4.
On need basis must endeavor to perform hands-on (lead from the front). Conduct process wellness checks to review if the said processes are being rightly followed
5.
Bridge & develop relationship between internal & external stakeholders (offshore and onshore team)
6.
Work closely with the team and onshore resource managers to support training needs
7.
Drive Continuous Improvements
8.
Management Reporting (MI)
9.
Risk and Change Management (Exception Handling)
10.
Partnering in Performance Management / Performance Development Plans
11.
Support Organizational Goals & Objectives
Requirements
Total Experience Expected: 05-08 years
Qualifications
High Level Responsibilities : should not be limited to what is listed below
1.
Weekly & Monthly performance MI reviews
2.
Weekly & Monthly project reviews with onshore resource managers
3.
Governance Activities
4.
Monthly Team 1:1s
5.
Career planning and management for team members
6.
Work Force Management (Absenteeism & Leave Management)
7.
Quarterly reviews
8.
Weekly Team Meetings
9.
Timesheet submission & approvals
10.
Supervise improvement plans
11.
Encouraging Learning & Development (internal / external)
12.
Strategic MI – Analysis at team or individual level etc
13.
Attrition Management – EWS , Reporting, Retention- as applicable etc
Key cascades to the team from organizational or delivery perspective
18.
Driving GPTW initiatives
19.
Encouraging wellness leaves (work life balance)
20.
Bottom Quartile Management
Additional Information
Legal
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.