Customer Success Associate
LocationMexico City
Work modehybrid
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentOperations, Customer Success
Company size201–500 people
PostedSep 5, 2024 · 2y ago
Verified live18h ago
At a glanceSummarised by Seekless from the posting.
2+ years of experience in support roles
Mandatory fluency in English
Mandatory fluency in Spanish
Advanced communication skills (written and spoken)
Curious about the details on how the business operates
Self-starter, proactive and highly motivated
Team player and very hands on
Agile and able to pivot quickly with the changing environment
Portuguese is a plus
Preferable experience in Zendesk Platform / Hubspot
Skills
Zendesk
Hubspot
Linear
About the role
We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.
Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte.
Job Responsibilities:
•
Provide Best in Class Support to our global portfolio
•
Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
•
Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
•
Incentivize spend increase to existing companies (Portfolio management)
•
Document processes and enhancements to the internal team
Requirements:
•
2+ years of experience in support roles
•
Mandatory fluency in English and Spanish, Portuguese is a plus
•
Preferable experience in Zendesk Platform /Hubspot
•
Advanced communication skills (written and spoken)
•
Curious about the details on how the business operates
•
Self-starter, proactive and highly motivated
•
Team player and very hands on
•
Agile and able to pivot quickly with the changing environment
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