Digital Collections Manager
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Before you apply
LocationIkoyi, Lagos, Nigeria
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentCredit Risk
Company size501–1,000 people
PostedMay 9, 2025 · 1y ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on May 9, 202577% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Finance, Business Administration, Economics, or related field
Minimum 5 years of experience in collections or credit recovery
At least 2 years in a digital lending or fintech environment
Strong leadership and team management skills
Proficient in the use of digital collection tools, CRMs, and Excel/data analytics platforms
Excellent communication, negotiation, and customer service skills
Develop and implement efficient loan collection strategies tailored to a digital lending environment
Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior
Design and monitor automated workflows and digital touchpoints for collections
Supervise and coach collections officers and agents to meet collections targets
Monitor team performance and provide regular feedback and training
Leverage technology, including CRM tools, AI, and analytics platforms to track loan delinquencies and optimize collection efficiency
Collaborate with product, tech, and data teams to continuously refine collections processes
Handle escalated customer issues with professionalism and tact
Develop user-friendly repayment plans and negotiate settlements where appropriate
Maintain accurate records of interactions, payments, and commitments
Ensure compliance with regulatory requirements and internal policies
Provide regular reports and insights to management on portfolio performance, trends, and risks
Experience with loan management systems (LMS) and digital banking platforms
Certification in credit management or debt recovery
Excellent skills in Microsoft office
Skills
CRM
AI
analytics platforms
loan management systems (LMS)
digital banking platforms
Microsoft office
Excel
Benefits
Competitive compensation
Remote stipend
Responsibilities
•
Strategy & Execution:
•
Develop and implement efficient loan collection strategies tailored to a digital lending environment.
•
Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior.
•
Design and monitor automated workflows and digital touchpoints (e.g., SMS, email, app notifications) for collections.
•
Team Management:
•
Supervise and coach collections officers and agents to meet collections targets.
•
Monitor team performance and provide regular feedback and training.
•
Process Optimization:
•
Leverage technology, including CRM tools, AI, and analytics platforms to track loan delinquencies and optimize collection efficiency.
•
Collaborate with product, tech, and data teams to continuously refine collections processes.
•
Customer Engagement:
•
Handle escalated customer issues with professionalism and tact.
•
Develop user-friendly repayment plans and negotiate settlements where appropriate.
•
Reporting & Compliance:
•
Maintain accurate records of interactions, payments, and commitments.
•
Ensure compliance with regulatory requirements and internal policies.
•
Provide regular reports and insights to management on portfolio performance, trends, and risks.
Requirements
•
Bachelor’s degree in Finance, Business Administration, Economics, or related field.
•
Minimum 5 years of experience in collections or credit recovery, with at least 2 in a digital lending or fintech environment.
•
Strong leadership and team management skills.
•
Proficient in the use of digital collection tools, CRMs, and Excel/data analytics platforms.
•
Excellent communication, negotiation, and customer service skills.
•
Familiarity with local financial regulations and microfinance operations.
Preferred Qualifications:
•
Experience with loan management systems (LMS) and digital banking platforms.
•
Certification in credit management or debt recovery.
•
Excellent skills in Microsoft office
Benefits
You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.